Service Operations Business Transformation @ (May 2020 - September 2023)
Enterprise Data Management and BI Governance @ (May 2018 - May 2020)
Director - Business Intelligence Global Shared Services @ (November 2015 - May 2018)
National Vendor Relationship Manager @ (December 2013 - November 2015)
National Manager, Performance Optimization @ (November 2012 - November 2013)
Nat'l Collections Development Manager @ (November 2010 - October 2012)
Nat'l CSC Strategy and Support Mgr @ (October 2006 - November 2010)
National Customer Service Dev Mgr @ (May 2003 - October 2006)
Senior Director Call Center Operations @ (January 1999 - January 2003)
Director Workforce Management @ USA Group (January 1996 - January 1999)
Lieutenant @ (January 1985 - January 1993)
Andy Wainwright Education
Britannia Royal Naval College 1985-1987
Felsted School 1979-1984
Andy Wainwright Skills
Operations Management
Call Center
Vendor Management
Workforce Management
Performance Management
Process Improvement
Customer Satisfaction
Outsourcing
Team Building
Customer Experience
Forecasting
Six Sigma
Management
CRM
Cross-functional Team Leadership
Workforce Planning
Business Analysis
Leadership
Call Centers
Business Process Improvement
Team Leadership
Business Development
Strategy
Project Management
Strategic Planning
Program Management
Contact Centers
Services
Microsoft Word
Microsoft Office
Customer Service
Financial Services
Cross Functional Team Leadership
Andy Wainwright Summary
Andy Wainwright, based in Texas, United States, is currently a Domain Operations Owner | Dealer Experience at Toyota North America. Andy Wainwright brings experience from previous roles at Toyota North America and Toyota Financial Services. Andy Wainwright holds a 1985 - 1987 Britannia Royal Naval College. With a robust skill set that includes Operations Management, Call Center, Vendor Management, Workforce Management, Performance Management and more. Andy Wainwright has 3 emails and 1 mobile phone numbers on RocketReach.
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