Andy Wade Email & Phone Number
Senior Support Engineering Manager for Commerce Global Support Business @ Microsoft
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Andy Wade Work
- Senior Support Engineering Manager for Commerce Global Support Business @ (July 2022 - Present)
- Senior Business Program Manager focused on People, Culture and Readiness for the organization @ (August 2019 - July 2022)
- Service Delivery Manager for Xbox @ (March 2017 - August 2019)
- Senior Regional Technical Advisor and Service Delivery Manager - Xbox - EMEA @ (August 2016 - March 2017)
- Operations Excellence Manager @ (September 2015 - August 2016)
- Platform Support Manager @ (September 2014 - September 2015)
- Support Account Manager and Relationship Manager @ (September 2010 - September 2014)
- Mobility Services - Premier Field Engineer @ (January 2008 - September 2010)
- Legendry Gaming Exec @ Games Europe CX Guild (May 2018 - Present)
- Network Analyst @ (January 2005 - January 2008)
- Network Engineer @ (January 2003 - January 2005)
- Support Analyst @ (January 2001 - January 2003)
Andy Wade Education
- Brockenhurst College, Hampshire, England
NVQ Level 2 (Customer Service)
2005-2005 - Arnewood School
2 A Levels & 10 GCSE’s (A-C)
1992-2000 - Hordle Primary 1988-1993
Andy Wade Skills
- Active Directory
- Agile Methodologies
- Architecture
- Budget Management
- Business Analysis
- Business Process
- Change Management
- Cloud Computing
- Cross-functional Collaborations
- Cultural Awareness
- Culture Change
- Customer Experience
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Delivery Management
- IIS
- IT Management
- IT Operations
- IT Service Management
- ITIL
- Integration
- Microsoft Products
- Microsoft Technologies
- Mobile Devices
- Multinational
- Operational Excellence
- PRINCE2
- Partner Management
- People Skills
- Presentations
- Programme Governance
- Project Management
- Relationship Management
- Resource Management
- Security
- Servers
- Service Delivery
- SharePoint
- Solution Architecture
- Technical Support
- Telecommunications
- Vendor Management
- Virtualization
- Windows
- Windows Server
Andy Wade Summary
- Andy Wade, is currently a Senior Support Engineering Manager for Commerce Global Support Business at Microsoft. Andy Wade brings experience from previous roles at Microsoft. Andy Wade holds a 2005 - 2005 NVQ Level 2 in Customer Service @ Brockenhurst College, Hampshire, England. With a robust skill set that includes Active Directory, Agile Methodologies, Architecture, Budget Management, Business Analysis and more. Andy Wade has 2 emails and 1 mobile phone numbers on RocketReach.
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