Customer Communities and Operations Specialist @ (June 2016 - January 2019)
Business Analyst - Customer Experience @ (September 2010 - February 2016)
Support Representative and Technical Account Manager @ (January 2005 - January 2010)
Store Systems Support Tech @ (January 2002 - January 2005)
Guest Service @ (January 1990 - January 2001)
Andy Roy Education
Ithaca College
Bachelor of Science (B.S.) (Communication and Media Studies)
1984-1988
Andy Roy Skills
Customer Experience
Web Analytics
User Experience
SaaS
Analytics
Quality Assurance
Strategy
Social Media
Content Management
E-commerce
Leadership
Enterprise Software
Training
Call Center
Peer-to-peer
Peer Support
Knowledge Management
Call Centers
Risk Management
Management
Andy Roy Summary
Andy Roy, based in Orlando, FL, US, is currently a Customer Success Operations Manager at PowerDMS. Andy Roy brings experience from previous roles at PowerDMS, Yahoo!, Retail Technologies Corporation (RTC) and ABC Fine Wine & Spirits. Andy Roy holds a 1984 - 1988 Bachelor of Science (B.S.) in Communication and Media Studies @ Ithaca College. With a robust skill set that includes Customer Experience, Web Analytics, User Experience, SaaS, Analytics and more. Andy Roy has 2 emails and 1 mobile phone numbers on RocketReach.
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