Director @ Contrast Planning Solutions (August 2021 - Present)
Resource Planning Manager @ (April 2022 - December 2023)
CCaaS Manager @ (November 2020 - August 2021)
Director of Strategic Planning @ (December 2011 - November 2020)
Planning Architect @ Vertex Data Science Limited (June 2010 - November 2011)
Senior Planning Analyst @ CFS (February 2010 - June 2010)
Business Support and Efficiency Manager @ Vertex Data Science Limited (December 2009 - February 2010)
Senior Planning Analyst @ CFS (March 2008 - November 2009)
Analyst and Developer @ (April 2007 - March 2008)
EOI Specialist @ (September 2006 - March 2007)
Lead Development Architect @ Vertex Data Science Limited (May 2006 - September 2006)
Senior Planning Analyst @ Vertex Data Science Limited (September 2005 - May 2006)
Implementation Manager @ Business Readiness (February 2004 - September 2005)
Delivery Manager @ The Vertex Way (January 2003 - February 2004)
Senior Analyst @ Shared Services (October 2001 - January 2003)
Webmaster and Core Technologies Developer @ BSOFTB Technologies Limited (October 2000 - October 2001)
Analyst Developer @ (January 1999 - October 2000)
Business Analyst @ Business Services (November 1996 - January 1999)
Andy Roberts Education
Culcheth High School 1986-1991
Bolton Institute of Higher
Andy Roberts Skills
Stakeholder Management
Workforce Management
Contact Centers
Outsourcing
Business Process Improvement
Project Delivery
Resource Management
Change Management
Call Center
Capacity Planning
Business Analysis
Business Process Mapping
BPO
Business Transformation
Service Delivery
Process Improvement
Financial Services
Call Centers
Project Planning
Inbound Marketing
Leadership
Analysis
Forecasting
Performance Management
Sla
Data Analysis
Avaya
Governance
Program Management
Customer Experience
Integration
Offshoring
Management
CRM
Performance Improvement
Business Process
Business Strategy
Telecommunications
Planning
Operations
Customer Relationship Management Crm
Customer Relationship Management
Andy Roberts Summary
Andy Roberts, based in Warrington, GB, is currently a Senior Manager - Planning at Trust Alliance Group. Andy Roberts brings experience from previous roles at Contrast Planning Solutions, Serco and Webhelp UK. Andy Roberts holds a 1986 - 1991 Culcheth High School. With a robust skill set that includes Stakeholder Management, Workforce Management, Contact Centers, Outsourcing, Business Process Improvement and more. Andy Roberts has 1 emails on RocketReach.
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