2015 -
2016 Head of Digital Service Centre Transformation @
2014 -
2015 Head of Contact Centre Services @
2013 -
2014 Interim Customer Services Director @ Essex County Council
2010 -
2013 Deputy Director (Contact Centres) @ Genesis Housing Group
2010 -
2011 Transformation Programme Manager @
2008 -
2010 Customer First Programme Manager @
2007 -
2008 Interim Contact Centre Manager @
2003 -
2007 Group Manager Customer Services @
2005 -
2007 Programme Manager @ Home Office
Andy Ralphs Education
Clayesmore 1980
-
1986
St Johns School, Sidmouth, Devon 1980
-
1983
Andy Ralphs Skills
Program Management
Customer Relations
Call Center
Telecommunications
Government
Transformation/Change
Local Government
Central Government
Private Sector
Third Sector
Contact Centre
Strategic Planning
Outstanding Customer Service
Innovation
Change Management
Contact Centers
Training Delivery
Call Centers
Customer Experience
Project Management
Customer Service
Training
Recruiting
Management
Business Transformation
Team Leadership
Business Strategy
Service Delivery
Stakeholder Management
Customer Satisfaction
Public Sector
Procurement
Business Development
Marketing Strategy
Social Media
Andy Ralphs Summary
Andy Ralphs, based in United Kingdom, is currently a Chief Executive Officer at Isle of Man Government. Andy Ralphs brings experience from previous roles at Plymouth Active Leisure, Plymouth City Council, London Borough of Lambeth and Capita Local Public Services. Andy Ralphs holds a 1980 - 1986 Clayesmore. With a robust skill set that includes Program Management, Customer Relations, Call Center, Telecommunications, Government and more. Andy Ralphs has 2 emails on RocketReach.
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