Andy Pena Email & Phone Number
Director, Service Desk , TechIQ @ 5Q
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Andy Pena Location
- Texas, United States
Andy Pena Work
- Director, Service Desk , TechIQ @ (March 2026 - Present)
- Service Desk Manager, Tech IQ @ (March 2024 - March 2026)
- Account Transition Service Management @ (September 2018 - December 2023)
- Account Service Director @ (October 2017 - April 2018)
- Account Service Manager Sr. Advisor @ (May 2013 - October 2017)
- Business Systems Sr. Analyst @ (September 2011 - May 2013)
- Service Desk Team Lead @ (September 2006 - September 2011)
- Service Desk Analyst @ (September 2004 - September 2006)
Andy Pena Education
- Collin College
Some college- not completed (Business Management)
2011-2012 - Amarillo College
Associates in Applied Science (CIS Software Systems and Networking)
2000-2003
Andy Pena Skills
- Account Management
- BMC Remedy
- Business Analysis
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Workflows
- Client Requirements
- Communication
- Contractual Obligations
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Data Entry
- Employee Training
- English
- IT Service Management
- ITIL
- ITIL Certified
- ITIL Service Strategy
- Incident Management
- Information Technology
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Outlook
- Photoshop
- PowerPoint
- Process Transitioning
- Project Delivery
- Public Speaking
- Remote Troubleshooting
- Requirements Gathering
- Research
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Improvement
- Service Management
- Service Now
- Service-Level Agreements (SLA)
- Teaching
- Team Leadership
- Training
- Transition Support
- Troubleshooting
- Windows
Andy Pena Summary
- Andy Pena, based in Texas, United States, is currently a Director, Service Desk , TechIQ at 5Q. Andy Pena brings experience from previous roles at 5Q, NTT DATA Services and Dell Technologies. Andy Pena holds a 2011 - 2012 Some college- not completed in Business Management @ Collin College. With a robust skill set that includes Account Management, BMC Remedy, Business Analysis, Business Process, Business Process Improvement and more. Andy Pena has 2 emails and 3 mobile phone numbers on RocketReach.
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