Andy Mudd Email & Phone Number
IT Operations Manager of Service Delivery and Operational Excellence @ Xcel Energy
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Andy Mudd Location
- Englewood, CO, US
Andy Mudd Work
- 2021 -now IT Operations Manager of Service Delivery and Operational Excellence @
- 2019 -2021 Sr Service Operations Manager @
- 2017 -2019 Director of Service Assurance Escalations @
- 2015 -2017 Senior Manager, Major Account Services and Operations Service Management @
- 2011 -2015 Senior Manager, Service Management Team @
- 2006 -2011 Senior Service Manager, Customer Care @
- 2000 -2006 Sr Design Engineer, Service Delivery @
- 1999 -2000 Provisioning Network Analyst II, Service Delivery @
- 1998 -1999 Provisioner I, Service Delivery @
- 1987 -1998 Communications-Computer Systems Controller (Telecom, SSgt) @
Andy Mudd Education
- Colorado State University
MBA
2007-2010 - University of Phoenix
BS (Business and Information Systems)
2000-2003 - Community College of the Air Force
AAS (Electronics Systems Technology)
1990-1995
Andy Mudd Skills
- Telecommunications
- MPLS
- Ethernet
- Managed Services
- Metro Ethernet
- DWDM
- VoIP
- Networking
- Provisioning
- Network Design
- Team Leadership
- Cross-functional Team Leadership
- WAN
- Vendor Management
- Data Center
- Co-location
- Computer Network Operations
- Multiprotocol Label Switching (MPLS)
- Voice over IP (VoIP)
- Customer Service
- Team Building
- Six Sigma
- Customer Care
- Executive Communications
- ITIL Certified
- Program Management
- Cloud Computing
- Virtual Teams
- Acquisition Integration
- Customer Experience Management
- Net Promoter Score
- Vendor Relationship Management
- Strategic Planning
- Converged Communications
- IP VPN
- Voice of the Customer
- Session Initiation Protocol (SIP)
- Multiprotocol Label Switching Mpls
- SONET
- Switches
- Co Location
- Computer Network
- Voice Over Ip Voip
- Vendor Relationship
- SIP Trunking
- Customer Experience
- Wide Area Network Wan
- Carrier Ethernet
- Layer 2
- Microsoft Excel
- T1
- IP
- Project Management
- TCP/IP
- BGP
- Communication Training
- TDM
- Optical Fiber
- OSI Model
- Cisco Technologies
- Internet Protocol Ip
- Account Management
- Telephony
- Troubleshooting
- Session Initiation Protocol Sip
- Layer 3
- Cross Functional Team Leadership
- Cross Functional Team
- SDH
- Multiprotocol Label Switching
- Voice Over Ip
- Session Initiation Protocol
Andy Mudd Summary
- Andy Mudd, based in Englewood, CO, US, is currently a IT Operations Manager of Service Delivery and Operational Excellence at Xcel Energy. Andy Mudd brings experience from previous roles at Xcel Energy, Windstream, Level 3 Communications and tw telecom, inc.. Andy Mudd holds a 2007 - 2010 MBA @ Colorado State University. With a robust skill set that includes Telecommunications, MPLS, Ethernet, Managed Services, Metro Ethernet and more. Andy Mudd has 2 emails and 3 mobile phone numbers on RocketReach.
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