Andy Heron Email & Phone Number
Solution Consulting Manager @ ServiceNow
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Andy Heron Location
- Zurich, Switzerland
Andy Heron Work
- 2024 -now Solution Consulting Manager @
- 2022 -2024 Advisory Solution Consultant - Strategic Accounts @
- 2019 -2022 Senior Solution Consultant @
- 2023 -2024 Board Member @
- 2017 -2019 Management Consultant @
- 2015 -2017 Management Consultant @
- 2010 -2015 Senior Service Management Consultant @
- 2006 -2010 Service Management Consultant @
- 2004 -2006 Business Analyst @
- 2000 -2004 Corporate Account Executive @
- 1999 -2004 Manager @
Andy Heron Education
- The Open University
(Business Administration, Management, Business Administration and Management)
2015-2016 - St. Paul's School
(Management, Business)
1998-2000
Andy Heron Skills
- ITIL
- IT Service Management
- Service Management
- Service Desk
- BMC Remedy
- Business Process
- Service Delivery
- Service Improvement
- Incident Management
- Change Management
- Stakeholder Management
- Sla
- Project Delivery
- PRINCE2
- Outsourcing
- Managed Services
- Project Management
- Governance
- Process Improvement
- Business Analysis
- ServiceNow
- ISO 20000
- IT Management
- Integration
- ITIL v3 Foundations Certified
- IT Outsourcing
- Infrastructure
- IT Operations
- Service Level Management
- Problem Management
- Configuration Management
- ITIL Certified
- IT Strategy
- IT Transformation
- CMDB
- Management
- Consulting
- Information Technology
- CRM
Andy Heron Summary
- Andy Heron, based in Zurich, Switzerland, is currently a Solution Consulting Manager at ServiceNow. Andy Heron brings experience from previous roles at ServiceNow, itSMF Switzerland and Deloitte Switzerland. Andy Heron holds a 2015 - 2016 The Open University. With a robust skill set that includes ITIL, IT Service Management, Service Management, Service Desk, BMC Remedy and more. Andy Heron has 2 emails and 4 mobile phone numbers on RocketReach.
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