2018 -2021 Director of Customer Experience Analytics and Consulting EMEA @
2017 -2018 Innovation Director @
2016 -2017 Digital Technology and Transformation Principal Consultant @
2014 -2016 Digital Technology Consultant @
2012 -2013 Head of Operations and Planning @ Gala Coral Group
2012 -2012 Customer Service Centre Manager @
2011 -2012 Olympic Call Centre Manager (fixed term contract) @
2008 -2011 Senior Team Manager @
2006 -2008 Owner @ Sanctuary Bar and Restuarant
2005 -2006 Trading Manager @
2004 -2005 General Manager @
Andy Clarke Education
University of Lincoln
BA (hons) (Law with Criminology)
1997-2001
Wolfreton School 1990-1997
Andy Clarke Skills
Team Leadership
Management
CRM
Operations Management
Coaching
Customer Service
Call Centers
Recruiting
Analysis
Project Planning
Performance Management
Contract Management
Process Improvement
Budgets
Forecasting
Negotiation
Customer Retention
Customer Satisfaction
Facilities Management
Leadership
Training
Teamwork
Staff Development
Sales
Human Resources
Stakeholder Management
Hospitality
Escalation
Feedback
Call Center
MIS
Coordination
Planning
Change Management
Contact Center Operations
Contact Centre Technology
KPI Reports
Reporting & Analysis
Operational Planning
Team Management
Employee Training
Compliance
Customer Relations
Demand Forecasting
Call center start-up
Call Center Architecture
KPI implementation
Project Management
Operational Analysis
Consulting
Reporting and Analysis
Andy Clarke Summary
Andy Clarke, based in Chesterfield, GB, is currently a Managing Director and Owner at Ashover Brew Co. Andy Clarke brings experience from previous roles at Stowe Family Law LLP, rradar, Concentrix and Capita Customer Management. Andy Clarke holds a 1997 - 2001 BA (hons) in Law with Criminology @ University of Lincoln. With a robust skill set that includes Team Leadership, Management, CRM, Operations Management, Coaching and more. Andy Clarke has 1 emails and 1 mobile phone numbers on RocketReach.
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