Operations Director @ EFT Solutions Ltd HK (February 2012 - January 2015)
Operations Director (Founder) @ RICC Ltd (November 2001 - October 2011)
Head of Customer Service @ (January 2000 - January 2001)
Unit Manager @ (October 1996 - December 2000)
Andy Chan Education
The University of Glasgow
Bachelor of Engineering (B.Eng.) (Civil Engineering)
1992-1996
Andy Chan Skills
Electronic Payment Processing
Business Strategy
Compliance Management
AML
KYC
Transaction Processing
Payment Systems
Internal Controls
Service Delivery
Workforce Management
Performance Management
BPO
Online Transaction Processing (OLTP)
Call Centers
System Implementations
Product Management
Customer Satisfaction
Team Management
Credit Card Transaction Processing
Data Analysis
Operations Management
Workflow Management
Customer Relationship Management (CRM)
Customer Service
Telemarketing
Management
Outsourcing
Customer Experience
Investment Properties
Stock Trading
Trade Fund Management
Andy Chan Summary
Andy Chan, based in Hong Kong, is currently a Chief Operating Officer at eft Payments (Asia) Limited. Andy Chan brings experience from previous roles at EFT Solutions Ltd HK, RICC Ltd, Qala Singapore Pte Ltd and PCCW Teleservices. Andy Chan holds a 1992 - 1996 Bachelor of Engineering (B.Eng.) in Civil Engineering @ The University of Glasgow. With a robust skill set that includes Electronic Payment Processing, Business Strategy, Compliance Management, AML, KYC and more. Andy Chan has 3 emails and 2 mobile phone numbers on RocketReach.
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