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Andrew Walker Location
England, United Kingdom
Andrew Walker Work
Consultant for Contact Centres @ (January 2018 - Present)
National Operations Manager @ (March 2015 - October 2017)
Head of Call Centres British Gas and SKY and Dairy Crest and Bentley @ (October 2010 - February 2015)
Senior Contact Centre Manager - Customer Marketing @ (March 2008 - September 2010)
Business Integration Manager @ (May 2005 - February 2008)
Customer Relationship Manager @ (September 2004 - August 2005)
Telemarketing Contact Centre Manager @ (May 2001 - August 2004)
Andrew Walker Education
Teesside University
BA (Hons) Politics & Public Administration (Community Care Act 1990)
1990-1994
Calday Grange Grammar School 1983-1990
Andrew Walker Skills
Sales Management
Customer Service Management
Customer Service Operations
Business Strategy
Strategic Planning
P&L Management
Forecasting
Capacity Planning
Scheduling Management
Resource Management
Operational Efficiency
Underwriting
FSA
TCF
Outbound Marketing
Business Integration
Budgeting
Relationship Management
Contact Centers
Change Management
Inbound Marketing
Retail Marketing
Credit Cards
People Management
Team Management
Cost Reduction Strategies
KPI implementation
SLA
Performance Management
Reporting Requirements
Sales Operations
Customer Service
Management
Outsourcing
Cost Reduction
Andrew Walker Summary
Andrew Walker, based in England, United Kingdom, is currently a Consultant for Contact Centres at SWA. Andrew Walker brings experience from previous roles at CPM UK, CPM UK Limited and Bank of America. Andrew Walker holds a 1990 - 1994 BA (Hons) Politics & Public Administration in Community Care Act 1990 @ Teesside University. With a robust skill set that includes Sales Management, Customer Service Management, Customer Service Operations, Business Strategy, Strategic Planning and more. Andrew Walker has 2 emails on RocketReach.
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