Andrew Walker Email
Consultant for Contact Centres @ SWA
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Andrew Walker Location
- England, United Kingdom
Andrew Walker Work
- 2018 -now Consultant for Contact Centres @
- 2015 -2017 National Operations Manager @
- 2010 -2015 Head of Call Centres British Gas and SKY and Dairy Crest and Bentley @
- 2008 -2010 Senior Contact Centre Manager - Customer Marketing @
- 2005 -2008 Business Integration Manager @
- 2004 -2005 Customer Relationship Manager @
- 2001 -2004 Telemarketing Contact Centre Manager @
Andrew Walker Education
- University of Teesside
BA (Hons) Politics & Public Administration (Community Care Act 1990)
1990-1994 - Calday Grange Grammar School 1983-1990
Andrew Walker Skills
- Sales Management
- Customer Service Management
- Customer Service Operations
- Business Strategy
- Strategic Planning
- P&L Management
- Forecasting
- Capacity Planning
- Scheduling Management
- Resource Management
- Operational Efficiency
- Underwriting
- FSA
- TCF
- Outbound Marketing
- Business Integration
- Budgeting
- Relationship Management
- Contact Centers
- Change Management
- Inbound Marketing
- Retail Marketing
- Credit Cards
- People Management
- Team Management
- Cost Reduction Strategies
- KPI implementation
- SLA
- Performance Management
- Reporting Requirements
- Sales Operations
- Customer Service
- Management
- Outsourcing
- Cost Reduction
Andrew Walker Summary
- Andrew Walker, based in England, United Kingdom, is currently a Consultant for Contact Centres at SWA. Andrew Walker brings experience from previous roles at CPM UK, CPM UK Limited and Bank of America. Andrew Walker holds a 1990 - 1994 BA (Hons) Politics & Public Administration in Community Care Act 1990 @ University of Teesside. With a robust skill set that includes Sales Management, Customer Service Management, Customer Service Operations, Business Strategy, Strategic Planning and more. Andrew Walker has 2 emails on RocketReach.
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