Andrew Thoren Email
Customer Service - Team Leader @ DLL
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Andrew Thoren Location
- Waukee, IA, US
Andrew Thoren Work
- Customer Service - Team Leader @ (January 2025 - Present)
- Quality Calibration Analyst - AVP @ (January 2022 - January 2025)
- Workforce Management Sr. Analyst @ (September 2017 - January 2022)
- Quality Assurance Sr. Analyst @ (April 2016 - May 2017)
- Small Market - Commercial Underwriter @ (January 2015 - November 2016)
- Senior Sales Agent @ (June 2008 - January 2015)
Andrew Thoren Education
- Fitchburg State University
Master of Business Administration - MBA
2022-2024 - University of Northern Iowa
Bachelor's degree (Sociology and Anthropology)
2006-2008 - Iowa Central Community College
Associate's degree
2004-2006
Andrew Thoren Skills
- Account Management
- Active Listening
- Analytical Skills
- Application Development
- Attention to Detail
- Business Analysis
- Business Analytics
- Business Development
- Business Insights
- Business Strategy
- Call Center Administration
- Change Communications
- Client Relations
- Client-focused
- Coaching
- Coaching & Mentoring
- Commercial Insurance
- Communication
- Conflict Resolution
- Contact Center Operations
- Contact Center Technology
- Contact Centers
- Continuous Improvement
- Critical Thinking
- Customer Data
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Research
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Customer-Focused Selling
- Daily Operations
- Data Analysis
- Data-driven Decision Making
- Direct Sales
- Dispute Resolution
- Emotional Intelligence
- Escalations Management
- Five9
- Forecasting
- High Performance Teams
- Identifying Trends
- Insurance
- Interpersonal Skills
- Interviewing
- Key Performance Indicators
- Microsoft Excel
- Microsoft PowerPoint
- Operational Excellence
- Operations
- Oral Communication
- Performance Metrics
- Policies & Procedures
- Presentations
- Problem Solving
- Process Implementation
- Process Improvement
- Product Demonstration
- Product Management
- Product Operations
- Project Management
- Property & Casualty Insurance
- Quality Assurance
- Quality Auditing
- Quality Improvement
- Relationship Building
- Reporting Metrics
- Resource Management
- Root Cause
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Service Standards
- Service-Level Agreements (SLA)
- Software Implementation
- Standard Operating Procedure (SOP)
- Strategic Planning
- Strategic Thinking
- Supervisory Management
- Supervisory Skills
- Team Leadership
- Team Management
- Technical Support
- Technology Development
- Time Management
- Timekeeping
- Training
- Underwriting
- Vendor Management
- Voice of the Customer
- Workforce Planning
- Written Communication
Andrew Thoren Summary
- Andrew Thoren, based in Waukee, IA, US, is currently a Customer Service - Team Leader at DLL. Andrew Thoren brings experience from previous roles at Marsh, Nationwide and Nationwide Insurance. Andrew Thoren holds a 2022 - 2024 Master of Business Administration - MBA @ Fitchburg State University. With a robust skill set that includes Account Management, Active Listening, Analytical Skills, Application Development, Attention to Detail and more. Andrew Thoren has 2 emails on RocketReach.
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