Andrew Ternes Email

Andrew Ternes Skills

• AI Solution Architecture
• AI workload management
• Active Directory user and device management
• Application Programming Interfaces (API)
• Artificial Intelligence (AI)
• Azure Core Services
• Basic network architecture
• Brake/Fix Job
• Clear communication with non technical users
• Cloud Concepts
• Command line interface
• Communication
• Computer Hardware Troubleshooting
• Customer Support
• Customer service and communication
• Customer service mindset
• Data Center Infrastructure
• Data analysis basics
• Debugging and code troubleshooting
• Documentation
• Documentation and note taking
• End user support and issue resolution
• GPU virtualization (MIG)
• Hardware Installation
• Hardware deployment and configuration
• Hardware troubleshooting for desktops, laptops, printers, and peripherals
• Help desk ticket management
• IP Cameras
• IT Project Leadership
• Identity and Access Management (IAM)
• Jira Service Desk
• LAN-WAN
• Laptop and desktop imaging and provisioning
• Large Language Models (LLM)
• Leadership
• Logical problem solving
• Low-Voltage Engineering
• Machine Learning
• Mathematics
• Microsoft 365 administration
• Mobile device support. iOS and Android
• NVIDIA AI stack components
• Network Installation and troubleshooting
• Network Troubleshooting
• Network hardware installs. switches, routers, firewall
• Network hardware installs. switches, routers, firewalls
• Network troubleshooting concepts
• Network troubleshooting. IP, DNS, DHCP, VLAN
• Network troubleshooting. IP, DNS, DHCP, VLAN
• Networking
• On site diagnostics and problem solving
• On site technical support and break fix
• Operating Systems
• Operating systems concepts
• Organization
• POS system installation and support
• POS system setup and support
• Point of Sale (POS) Systems
• Printer and network device configuration
• Problem solving and logical troubleshooting
• Production deployment patterns
• Project Management
• Prompt Engineering
• Python
• Python (Programming Language)
• SAP MDM
• SQL
• Security camera and access control systems
• ServiceNow Administration
• Site surveys and on site deployments
• Software development fundamentals
• Software installation and updates
• Structured Cabling
• Structured cabling and cable termination
• Structured cabling and network rack work
• Structured cabling installation
• System Administration
• TCP and IP fundamentals
• Team Collaboration
• Teamwork
• Technical Support
• Technical Writing
• Technology Leadership
• Tenacious Work Ethic
• Ticketing systems and documentation
• Time Management
• Time management and SLA compliance
• Time management and ticket prioritization
• Troubleshooting
• VoIP phone system setup and troubleshooting
• Windows and MacOS systems
• Windows, macOS, and basic Linux support
• Workflow Automation
• managing secure network infrastructure
• monitoring with DCGM
• networking basics
• networking concepts
• on the job learning
• router and switch configuration
• routing and switching