Andrew Serva Email
Senior Service Desk Analyst @ MDRC
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Andrew Serva Location
- Pompano Beach, FL, US
Andrew Serva Work
- Senior Service Desk Analyst @ (August 2026 - Present)
- Service Desk Analyst @ (April 2022 - August 2026)
- Information Technology Technician @ Self-employed (August 2019 - July 2022)
- Desktop Support Technician @ (April 2020 - December 2021)
- Systems Analyst @ (November 2018 - July 2019)
- Helpdesk Analyst @ (June 2016 - November 2018)
- Tier 1 Help Desk Support Agent @ Ellucian (November 2015 - February 2016)
- Engineer Associate @ (September 2014 - August 2015)
Andrew Serva Education
- City Tech, CUNY
Bachelor's degree (Computer Technology/Computer Systems Technology)
2013-2015
Andrew Serva Skills
- Information Technology Infrastructure
- Troubleshooting
- System Maintenance
- Information Technology
- Site Administration
- Tier 2 Help Desk Support
- Computer Management
- Written Communication
- Technical Documentation
- Workflow Management
- User Training
- Single Sign-On (SSO)
- Oral Communication
- Account Creation
- Multitasking
- Installations
- Windows XP
- SharePoint
- Office Administration
- Microsoft Intune
- Azure Active Directory
- Workload Prioritization
- Resolving Issues
- Training
- Communication
- Customer Satisfaction
- Analytical Skills
- Amazon Web Services (AWS)
- Service Desk
- Onboarding
- New Hires
- Problem Solving
- Customer Experience
- Customer Support
- iOS
- Office 365
- Microsoft Azure
- Microsoft Exchange
- ServiceNow
- Customer Service
- Service-Level Agreements (SLA)
- IT Service Management
- Documentation
- Technical Support
- Computer Hardware
- Windows 7
- Software
- Writing
- Microsoft Products
- Active Directory
Andrew Serva Summary
- Andrew Serva, based in Pompano Beach, FL, US, is currently a Senior Service Desk Analyst at MDRC. Andrew Serva brings experience from previous roles at MDRC, Self-employed, NYC Administration for Children's Services and TEKsystems. Andrew Serva holds a 2013 - 2015 Bachelor's degree in Computer Technology/Computer Systems Technology @ City Tech, CUNY. With a robust skill set that includes Information Technology Infrastructure, Troubleshooting, System Maintenance, Information Technology, Site Administration and more. Andrew Serva has 2 emails on RocketReach.
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