2023 -now Solutions Engineer and Strategic Partnerships @
2020 -2023 Product Manager and Principal Investigator @
2019 -2020 Global Technical Support Lead @
2016 -2019 UniFi Product Support Lead @
2015 -2016 Technical Support Manager and Project Manager @
2013 -2015 Senior Technical Support Engineer @
2010 -2013 Supervisor - Desktop Support @ FHSS Computing Services
2006 -2007 Service Desk Technician @ Global Service Desk
Andrew Pieper Education
Brigham Young University
Bachelor of Arts (BA) (Sociocultural Anthropology)
2006-2013
Andrew Pieper Skills
Technical Support
Troubleshooting
Management
Service Desk
User Experience
Software Project Management
Wireless
Technical Documentation
Technical Training
Writing
Data Analysis
Scrum
Software
Research
Hiring
Web Services
Agile Methodologies
Documentation
Windows
Mac OS
JIRA
Active Directory
Windows Server
Microsoft Office
SCCM
SQL
InDesign
Computer Hardware
Public Speaking
Customer Service
Communication
Interviews
Focus Groups
Collaborative Problem Solving
Leadership
Training
Qualitative Research
Teaching
Problem Solving
Teamwork
Hardware
Visual Design
Adaptability
Desktop Support Management
Security Patch Management
Systems Management
Sprint Planning
Customer Support
Information Technology
Ethnography
Cultural Sensitivity
Solar Power
Social Media
Business Streamlining
Andrew Pieper Summary
Andrew Pieper, based in Hartford, KY, US, is currently a Solutions Engineer and Strategic Partnerships at Ubiquiti Inc.. Andrew Pieper brings experience from previous roles at Achilles Heel Technologies and Ubiquiti Inc.. Andrew Pieper holds a 2006 - 2013 Bachelor of Arts (BA) in Sociocultural Anthropology @ Brigham Young University. With a robust skill set that includes Technical Support, Troubleshooting, Management, Service Desk, User Experience and more. Andrew Pieper has 2 emails and 3 mobile phone numbers on RocketReach.
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