Customer Service Manager @ (February 2000 - February 2006)
(February 1999 - November 2005)
Andrew Peel Education
(Engineering, Communications)
Andrew Peel Skills
Programme Governance
Programme Delivery
Programme Assurance
Programme Design
Project Management
Project Planning
Budget Management
Budget Forecasts
Budget Process
Resource Scheduling
Strategic Planning
Strategic Thinking
Strategic Communications
Contract Negotiation
Contract Management
KPI Reports
KPI Dashboards
KPI Implementation
People Development
Programme Management of Consultantcy Teams
Programme Management of Software Development Operational Management
Presentation Skills
Client Presentation
Implementation of Software Support and Maintenance Contracts
Implementation of Software Support Procedures
Release Management
Service Delivery Management
Key Client Relationships
Client Relationships Strengthening
Issue Identification
Issue Management
Risk Management
Cost Reporting
Reporting & Analysis
Conflict Resolution
Process Improvement
Business Process Design
Project Method Definition
Project Approach
Design of Programme Methodology
Business Analysis
ERP
Management
Software Development
Business Process
CRM
IT Service Management
Change Management
Team Leadership
Program Management
Reporting And Analysis
HTML
Microsoft Office
Andrew Peel Summary
Andrew Peel, based in Birmingham, Birmingham, United Kingdom, is currently a Director at Middleton Dynamics. Andrew Peel brings experience from previous roles at Rotork, ROYAL INSTITUTION OF CHARTERED SURVEYORS and allpay Limited. With a robust skill set that includes Programme Governance, Programme Delivery, Programme Assurance, Programme Design, Project Management and more.
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