Andrew O'Shea Email & Phone Number
Service Desk Team Lead @ Clearwater Analytics (CWAN)
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Andrew O'Shea Location
- Meridian, ID, US
Andrew O'Shea Work
- Service Desk Team Lead @ (May 2026 - Present)
- IT Service Desk Operations Manager @ (July 2021 - July 2026)
- Information Technology Service Desk Manager @ (October 2019 - July 2021)
- Technical Lead @ (December 2014 - October 2019)
- Technical Trainer @ (April 2007 - December 2014)
- Desktop Support Specialist @ (February 2014 - November 2014)
Andrew O'Shea Education
- Ohlone College
Associate of Arts - AA (Graphic Design)
1997-2000
Andrew O'Shea Skills
- Attention to Detail
- Call Center Development
- Communication
- Computer Information Systems
- Continuous Improvement
- Critical Thinking
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Support
- Customer-Focused Service
- Delegation
- Delinea Secret Server
- Desktop Administration
- Desktop Application Support
- Facilitation
- Growing Teams
- IT Asset Management
- IT Hardware Support
- IT Leadership
- IT Management
- IT Operations
- IT Services
- ITIL
- Information Technology
- Internal Customers
- Interpersonal Skills
- Jira Service Desk
- Key Performance Indicators
- Learning and Development
- Mac
- Microsoft Intune
- Microsoft Office
- Microsoft Products
- New Hire Training
- Operating Systems
- Oral Communication
- Policies & Procedures
- Policy Development
- Presentation Skills
- Presentations
- Problem Solving
- Salesforce
- Service Delivery
- Service Desk
- Service Improvement
- Service Levels
- Service-Level Agreements (SLA)
- ServiceNow
- Soft Skills
- Strategic Services
- Tactfulness
- Team Leadership
- Team Management
- TeamMate
- Technical Discussions
- Technical Leadership
- Technical Support
- Technical Training
- Technology Platforms
- Tracking Systems
- Training
- Troubleshooting
- Written Communication
- Zendesk
Andrew O'Shea Summary
- Andrew O'Shea, based in Meridian, ID, US, is currently a Service Desk Team Lead at Clearwater Analytics. Andrew O'Shea brings experience from previous roles at Acosta Group, Impact Group, Taos and HP. Andrew O'Shea holds a 1997 - 2000 Associate of Arts - AA in Graphic Design @ Ohlone College. With a robust skill set that includes Attention to Detail, Call Center Development, Communication, Computer Information Systems, Continuous Improvement and more. Andrew O'Shea has 3 emails and 2 mobile phone numbers on RocketReach.
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