2021 -
2024 Director Customer Success and Support @
2014 -
2021 General Manager and Sr Manager, Customer Success @
2012 -
2014 Account Executive and Technical Project Manager @
2011 -
2021 Principal @ Quality Management Group
2007 -
2011 Vice President @
2004 -
2007 Director of Audit Operations @
2003 -
2004 Auditor @
Andrew Matson Education
University of Colorado at Denver
Bachelors Degree (Psychology & Communications)
1989
-
1992
Electronic Technical Institute
Technical Degree (Business Management and Accounting)
1987
-
1989
MEDDIC Academy
Andrew Matson Skills
Contact Center Strategy
Contact Center Optimization
Atis
Strategy
Business Development
Entrepreneurship
Customer Experience
Retention Management
Start Ups
Executive Management
Mergers and Acquisitions
New Business Development
Leadership
Quality Management
Quality Measurement
Team Building
Collaborative Problem Solving
PowerPoint
Customer Relations
Public Speaking
Accounting
Call Center
Account Management
Data Analysis
Forecasting
Telecommunications
Market Research
Negotiation
Vendor Management
Customer Service Management
Excel
Process Improvement
Team Leadership
Strategic Planning
Quality Assurance
Business Planning
Microsoft Office
Program Management
Microsoft Excel
Quality Auditing
Cross Functional Team Leadership
Product Management
Qualitative Research
Customer Service
Customer Support
Technical Support
Business Strategy
Product Development
Project Management
Quality Control
Problem Solving
Word
Call Centers
Statistics
Integration
Analysis
Consumer Behavior
Access
Pricing
Andrew Matson Summary
Andrew Matson, based in Denver, CO, US, was previously a Director, CS Operations at Billtrust. Andrew Matson brings experience from previous roles at Billtrust and Quality Management Group. Andrew Matson holds a 1989 - 1992 Bachelors Degree in Psychology & Communications @ University of Colorado at Denver. With a robust skill set that includes Contact Center Strategy, Contact Center Optimization, Atis, Strategy, Business Development and more. Andrew Matson has 2 mobile phone numbers on RocketReach.
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