Director, CS Operations @ (November 2024 - November 2025)
Director Customer Success and Support @ (February 2021 - November 2024)
General Manager and Sr Manager, Customer Success @ (September 2014 - February 2021)
Account Executive and Technical Project Manager @ (July 2012 - September 2014)
Principal @ Quality Management Group (December 2011 - February 2021)
Vice President @ (May 2007 - December 2011)
Director of Audit Operations @ (July 2004 - April 2007)
Auditor @ (July 2003 - June 2004)
Andrew Matson Education
University of Colorado Denver
Bachelors Degree (Psychology & Communications)
1989-1992
Electronic Technical Institute
Technical Degree (Business Management and Accounting)
1987-1989
meddic academy
Introduction to MEDDIC
Andrew Matson Skills
Contact Center Strategy
Contact Center Optimization
Atis
Strategy
Business Development
Entrepreneurship
Customer Experience
Retention Management
Start Ups
Executive Management
Mergers and Acquisitions
New Business Development
Leadership
Quality Management
Quality Measurement
Team Building
Collaborative Problem Solving
PowerPoint
Customer Relations
Public Speaking
Accounting
Call Center
Account Management
Data Analysis
Forecasting
Telecommunications
Market Research
Negotiation
Vendor Management
Customer Service Management
Excel
Process Improvement
Team Leadership
Strategic Planning
Quality Assurance
Business Planning
Microsoft Office
Program Management
Microsoft Excel
Quality Auditing
Cross Functional Team Leadership
Product Management
Qualitative Research
Customer Service
Customer Support
Technical Support
Business Strategy
Product Development
Project Management
Quality Control
Problem Solving
Word
Call Centers
Statistics
Integration
Analysis
Consumer Behavior
Access
Pricing
Andrew Matson Summary
Andrew Matson, based in Denver, CO, US, is currently a Senior Customer Experience Leader at Apex Waste Solutions. Andrew Matson brings experience from previous roles at Billtrust. Andrew Matson holds a 1989 - 1992 Bachelors Degree in Psychology & Communications @ University of Colorado Denver. With a robust skill set that includes Contact Center Strategy, Contact Center Optimization, Atis, Strategy, Business Development and more. Andrew Matson has 3 mobile phone numbers on RocketReach.
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