Andrew Kwan Email
Client Services and Technical Support Team Leader @ enableHR
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Andrew Kwan Location
- Sydney, NSW, AU
Andrew Kwan Work
- Client Services and Technical Support Team Leader @ (August 2021 - Present)
- Trade Sales Support Supervisor ANZ @ (April 2021 - July 2021)
- Direct Sales and Service Coordinator Fares and Ticketing - Australia @ (July 2019 - April 2021)
- Cathay Pacific Airways - Direct Sales and Services Analyst @ (January 2019 - June 2019)
- Singapore Airlines - Customer Service Center Officer @ (October 2017 - November 2018)
- AMADEUS Customer sucess - Knowledge Manager - Airline IT @ (January 2015 - July 2017)
- Airline IT - Team Leader ( Reservation and Inventory ) @ (December 2011 - January 2015)
- Airline and Airport IT Support - EXPERT @ (January 2011 - December 2011)
- Airline and Airport IT Support - Specialist @ (January 2007 - January 2011)
- Customer Support Specialist - QANTAS 1st Level helpdesk @ (June 2006 - January 2007)
- Travel agency Amadeus helpdesk Consultant @ (September 2004 - July 2006)
- Assistant Manager IT and consodater department. @ Sagitta travel agency (September 2003 - May 2006)
Andrew Kwan Education
- YESI EDUCATION
The Complete Business Analysis (Business Analysis)
2024-2024 - YESI EDUCATION
Jira Certified (Jira Certified)
2024-2024 - EXIN
ITIL – Version 3 Foundation for Service Management
2008-2008 - University of Surrey
Postgraduate Diploma (Postgraduate Diploma in Management)
1996-1998 - University of Brighton
Bachelor's Degree (Degree in Electronic and Broadcast Engineering)
1992-1996 - Croydon College
BTEC National Diplomia in Engineering
1990-1992
Andrew Kwan Skills
- Air Ticketing
- Airline 1st level helpdesk setup using Amadeus
- Airline Management
- Airlines
- Airports
- Amadeus
- Amadeus Altea Reservation/ System Helpdesk 2nd level training
- Amadeus Altea Customer Management
- Amadeus Altea Flight Management
- Amadeus Altea inventory training
- Amadeus Travel agency Helpdesk 1st level training
- Aviation
- Business Analysis
- Change Management
- Consulting
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Representatives
- EMD
- Fares
- IATA
- IT Service Management
- IT Strategy
- ITIL
- ITIL – Version 3 Foundation for Service Management
- Incident Management
- Information Technology
- Integration
- Knowledge management
- Leadership
- Management
- Membership of The Institution of Engineering and Technology MIET
- NDC
- Negotiation
- Operations Management
- Pnr
- Process Improvement
- Program Management
- Project Management
- Requirements Analysis
- Service Delivery
- Software Documentation
- Stakeholder Management
- Team Leadership
- Team Management
- Ticketing
- Training
- Vendor Management
- Web Services API
Andrew Kwan Summary
- Andrew Kwan, based in Sydney, NSW, AU, is currently a Client Services and Technical Support Team Leader at enableHR. Andrew Kwan brings experience from previous roles at Cathay Pacific Airways and Singapore Airlines. Andrew Kwan holds a 2024 - 2024 The Complete Business Analysis in Business Analysis @ YESI EDUCATION. With a robust skill set that includes Air Ticketing, Airline 1st level helpdesk setup using Amadeus, Airline Management, Airlines, Airports and more.
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