2021 -2022 Director CX transformation @ Service Journey Strategies
2020 -2021 Business Development APAC @
2014 -2016 Head of Contact Centers, Retail, Asia Pacific, @
2010 -2014 Regional Service Development Manager, Asia Pacific Europe and Americas, Payments and Cash Operations @
2011 -2012 Acting Regional Head Payments and Cash Service, Asia Pacific Europe and Americas @
2010 -2010 Wave 1, Customer Service SME @
2008 -2010 Head of Outbound Sales, Australian Contact Centre (ACC) @
2007 -2008 Campaign and Performance Manager, Outbound Sales @
2005 -2007 Campaign Coordinator, Australian Contact Centre (ACC) @
2003 -2005 Customer Service and Sales Consultant, Australian Contact Centre (ACC) @
Andrew Jeffree Skills
Customer Service
Contact Centers
Team Leadership
Team Building
Staff Development
Strategic Thinking
Strategic Planning
Training
Stakeholder Management
Employee Engagement
Team Management
Performance Management
Management
Leadership
Banking
Call Center
Customer Experience
Strategy
Analysis
Human Resources
Integration
Sales
Business Process Improvement
Change Management
Forecasting
Sales Management
Vendor Management
Retail Banking
Marketing
Process Improvement
Relationship Management
Call Centers
Business Development
Social Media
Business Strategy
Andrew Jeffree Summary
Andrew Jeffree, based in Australia, is currently a Snr Partner BD, Amazon Connect, APJ at Amazon Web Services (AWS). Andrew Jeffree brings experience from previous roles at Amazon Web Services (AWS), Memoria, Service Journey Strategies and ECS. With a robust skill set that includes Customer Service, Contact Centers, Team Leadership, Team Building, Staff Development and more. Andrew Jeffree has 3 emails on RocketReach.
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