Andrew Jack Email & Phone Number
Head of IT Service Management @ Cambridge University Press & Assessment
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Andrew Jack Location
- London, GB
Andrew Jack Work
- 2021 - now Head of IT Service Management @
- 2017 - 2021 Head of IT Operations @
- 2016 - 2017 Transformation Manager @
- 2015 - 2016 SAP Transition Manager @
- 2015 - 2015 Business Partnership Manager @
- 2014 - 2015 Service Transition Manager @
- 2011 - 2014 Director Service Control @
- 2007 - 2011 Global Helpdesk and UK IT Services Director @
- 2001 - 2007 UK Client Services Director @
- 1999 - 1999 IT Operations Manager @
- 1997 - 1999 Desktop and Network Team Leader @
- 1994 - 1997 Systems Consultant @ Accord Energy (Trading) Ltd
- 1993 - 1995 Senior Systems Analyst @
- 1985 - 1993 Graduate Management Trainee @
- 1982 - 1985 Vacation Student @
Andrew Jack Education
- Cardiff Business School
MBA (Business Administration)
1991 - 1993 - Manchester University
BA Hons (Economics and Social Studies)
1982 - 1985 - Winstanley College
(Economics, Maths with Statistics, Geography and General Studies)
1980 - 1982 - UpHolland Grammar
(11 'O' Levels)
1975 - 1979
Andrew Jack Skills
- Stakeholder Management
- IT Service Management
- Vendor Management
- Outsourcing
- Technical Support
- IT Management
- Business Process Improvement
- Management
- Program Management
- Strategy
- Business Transformation
- Requirements Analysis
- Help Desk Support
- Team Leadership
- Offshoring
- Business Process
- Team Management
- IT Strategy
- IT Outsourcing
- Account Management
- System Deployment
- Business Strategy
- Change Management
- Disaster Recovery
- Call Centers
- ITIL
- Shared Services
- IT Operations
- Project Portfolio Management
- Business Analysis
- Data Center
- Project Delivery
- Project Management
- PRINCE2
- Cross-functional Team Leadership
- PMO
- Service Delivery
- Business Intelligence
- BPO
- Governance
- Process Improvement
- Integration
- Service Management
- CRM
- PMP
- Incident Management
- Cloud Computing
- Business Continuity
- Infrastructure
- Cross Functional Team Leadership
Andrew Jack Summary
- Andrew Jack, based in London, GB, is currently a Head of IT Service Management at Cambridge University Press & Assessment. Andrew Jack brings experience from previous roles at Cambridge University Press and Penguin Random House UK. Andrew Jack holds a 1991 - 1993 MBA in Business Administration @ Cardiff Business School. With a robust skill set that includes Stakeholder Management, IT Service Management, Vendor Management, Outsourcing, Technical Support and more. Andrew Jack has 2 emails and 1 mobile phone numbers on RocketReach.
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