Strategic Customer Success Manager @ (February 2023 - April 2024)
Team Lead, Customer Success @ (August 2021 - January 2023)
Customer Success Manager @ (September 2020 - August 2021)
Manager of Customer Success, Onboarding @ (December 2018 - June 2020)
Customer Success Manager @ (June 2015 - December 2018)
Paid Search Team Lead @ OrangeSoda (July 2014 - April 2015)
PPC and SEO Senior Account Manager @ OrangeSoda (June 2012 - July 2014)
Supervisor @ (July 2003 - July 2012)
Marketing Intern @ (January 2012 - May 2012)
Andrew Gooch Education
University of Utah
BA (Mass Communication (New Media))
2010-2012
Andrew Gooch Skills
Leadership
Business-to-Business (B2B)
Strategic Relationships
Customer Journeys
Salesforce.com
Presentations
Web Conferencing
Customer Advocacy
Product Knowledge
Business Reviews
Relationship Building
Key Performance Indicators
Voice of the Customer
Onboarding
Communication
Customer Relationship Management (CRM)
Account Management
Customer Retention
Customer Engagement
Customer Experience
Software as a Service (SaaS)
Photoshop
Management
Community Engagement
CSAT
Renewals
Microsoft Excel
Adobe Lightroom
Client Onboarding
Customer Onboarding
People Management
Change Management
Team Leadership
CX
SEO
Social Media Marketing
PPC
Google Adwords
Social Media
Blogging
Online Marketing
Google Maps
Spanish
Public Relations
Google Analytics
Photography
Corporate Blogging
Press Releases
SEM
Facebook
Online Advertising
Marketing
Lead Generation
Search Engine Optimization (SEO)
Educational Technology
PowerPoint
Project Management
Marketing Communications
Search Engine Optimization Seo
Customer Relationship Management Crm
Software as a Service Saas
Search Engine Optimization
Customer Relationship Management
Software as a Service
Andrew Gooch Summary
Andrew Gooch, based in Salt Lake City, UT, US, is currently a Senior Customer Success Manager at JobNimbus. Andrew Gooch brings experience from previous roles at CaptivateIQ, SimpleNexus and Instructure. Andrew Gooch holds a 2010 - 2012 BA in Mass Communication (New Media) @ University of Utah. With a robust skill set that includes Leadership, Business-to-Business (B2B), Strategic Relationships, Customer Journeys, Salesforce.com and more. Andrew Gooch has 3 emails and 2 mobile phone numbers on RocketReach.
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