Andrew Eckrich Email & Phone Number
Principal CX Architect | Amazon Connect and ConnectPath @ CloudHesive
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Andrew Eckrich Location
- Davenport, FL, US
Andrew Eckrich Work
- Principal CX Architect | Amazon Connect and ConnectPath @ (November 2024 - Present)
- My Story - Part 1 @ My Story (April 2019 - Present)
- My Story - Part 2 @ My Story (March 2019 - Present)
- My Story - Part 3 @ My Story (February 2019 - Present)
- My Story - Part 4 @ My Story (January 2019 - Present)
- Senior CX Consultant @ (November 2020 - November 2024)
- Voice Analyst IV @ (July 2018 - November 2020)
- Senior Systems Analyst @ (April 2000 - July 2018)
- Senior Application Engineer @ (April 2005 - April 2007)
- Application Engineer @ (April 2003 - April 2005)
- Instructor @ (April 2001 - April 2003)
- Systems Engineer @ (April 2000 - April 2001)
Andrew Eckrich Education
- University Of Texas at Arlington
Public and Civil Management
1988-1988 - Tarrant County Junior College
Public and Civil Management
1986-1988
Andrew Eckrich Skills
- Genesys Dialog Engine
- Genesys Architect
- Genesys Designer / IRD
- Genesys PureCloud
- Automation and RPA
- Cloud API Integration
- Conversational Design CX
- Business Process Automation
- Digital Assistants
- Avaya Interaction Center
- Conversational Design
- Nice CX1
- CX
- Genesys PureConnect
- Amazon Connect
- AWS Lambda
- Chatbot Development
- Genesys PureEngage
- Amazon Lex
- Amazon Web Services (AWS)
- Genesys Cloud
- Sales
- Customer Service
- Technical Support
- Linux
- Telecommunications
- Management
- Contact Centers
- CTI
- Genesys
- Routing Design
- IVR App Development
- Amazon CloudFront
- Amazon Dynamodb
- Amazon S3
- Pindrop
- Pinpoint
- Verint Workforce Optimization
Andrew Eckrich Summary
- Andrew Eckrich, based in Davenport, FL, US, is currently a Principal CX Architect | Amazon Connect and ConnectPath at CloudHesive. Andrew Eckrich brings experience from previous roles at My Story. Andrew Eckrich holds a 1988 - 1988 Public and Civil Management @ University Of Texas at Arlington. With a robust skill set that includes Genesys Dialog Engine, Genesys Architect, Genesys Designer / IRD, Genesys PureCloud, Automation and RPA and more. Andrew Eckrich has 2 emails and 3 mobile phone numbers on RocketReach.
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