Andrew Beeman Email & Phone Number
Desktop Support Engineer @ TEKsystems
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Andrew Beeman Location
- Meyersdale, PA, US
Andrew Beeman Work
- Desktop Support Engineer @ (February 2022 - Present)
- Support Technician @ (November 2020 - February 2022)
- General Manager @ (December 2019 - October 2020)
- Pit driver @ Macy's (October 2019 - November 2019)
- Participant Services Representitive @ (May 2019 - October 2019)
- Gate supervisor @ (August 2019 - September 2019)
- Program Analyst - Mid @ (January 2019 - March 2019)
- Merchandiser @ (November 2018 - January 2019)
- Help Desk SME @ (April 2014 - November 2018)
- Line Cook @ (April 2012 - March 2014)
- Line Cook @ (July 2011 - June 2012)
- Customer Service Representative @ (July 2009 - January 2011)
- Customer Service Representative @ (May 2008 - July 2009)
- Associate @ (November 2007 - April 2008)
- Administrative Assistant @ Central Assembly of God (August 2006 - August 2007)
Andrew Beeman Education
- Allegany College of Maryland
Associate of Arts and Sciences (AAS) (Cyber security)
2017-2018 - University of Valley Forge
Bachelor's degree (Youth Ministry)
2007-2008 - Beall High School
High School Diploma (HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES)
2003-2007 - Western Governors University
Bachelor of Science - BS (Cybersecurity and Information Assurance)
2022 - University of Maryland Global Campus
Cybersecurity Management and Policy / Criminal Justice
2019
Andrew Beeman Skills
- Active Listening
- BMC Remedy
- BMC Remedy Ticketing System
- BMC Remedy User
- Backup & Restoration of User Data
- Basic Networking Troubleshooting
- Cisco ThousandEyes
- Communication
- ControlUp
- Cross-functional Team Collaboration (Microsoft, Cisco)
- Customer Service
- Customer Support
- End-User Device Setup (Laptops, Desktops)
- Escalation Handling
- GlobalProtect VPN
- Hardware Deployment & Refresh
- Hardware Replacement
- Interviewing & Onboarding
- Knowledge Base Creation
- Leadership
- Lenovo Cloud Deployment
- Mac
- Management
- Meeting Facilitation (Daily Briefs, Issue Resolution)
- Microsoft Excel
- Microsoft Intune (Imaging, Packaging)
- Microsoft Office
- Microsoft Word
- Monitoring Inbound Channels (Phone, Email, Chat)
- Multi-Site Technical Support
- Netskope (Pilot Testing)
- Oracle
- PeopleSoft
- PowerPoint
- Printer Setup & Support
- Problem Solving
- Process Documentation
- Rational Team Concert
- Remote Tech Support (USDA, Forest Service)
- Reporting (Daily Production, Weekly Ticket Volumes)
- RightNow
- ServiceNow
- ServiceNow (Ticketing, UAT, Enhancements)
- Social Media
- Software Installation & Configuration
- Team Leadership
- Team Supervision (8 employees)
- Technical Demonstrations / Knowledge Transfers
- Ticketing Systems: Remedy, RightNow, Rational Team Concert (RTC)
- Tier 2/3 Help Desk Support
- Training Development & Delivery
- Trend Analysis & Reporting
- Troubleshooting
- User Acceptance Testing (UAT)
- Virtual Desktop Infrastructure (VDI)
- Visio
- Windows
- Windows 11 Deployment (Beta Testing)
- Windows Hello for Business (Support & Root Cause Analysis)
- Project Management
- Sales
- Active Directory
- Analysis
Andrew Beeman Summary
- Andrew Beeman, based in Meyersdale, PA, US, is currently a Desktop Support Engineer at TEKsystems. Andrew Beeman brings experience from previous roles at eXcell, a division of CompuCom Systems, Little Caesars Pizza, Macy's and Aspira. Andrew Beeman holds a 2017 - 2018 Associate of Arts and Sciences (AAS) in Cyber security @ Allegany College of Maryland. With a robust skill set that includes Active Listening, BMC Remedy, BMC Remedy Ticketing System, BMC Remedy User, Backup & Restoration of User Data and more. Andrew Beeman has 4 emails and 2 mobile phone numbers on RocketReach.
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