Andrew Bailey Email & Phone Number
Director Customer Experience @ Link Group Ltd
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Andrew Bailey Location
- United Kingdom
Andrew Bailey Work
- 2026 -now Director Customer Experience @
- 2022 -2026 Head of Customer Service Strategy and Vulnerability @
- 2021 -2022 Director of Business Architecture, Mapping and Continuous Improvement @
- 2020 -2021 Head Of Operations @
- 2019 -2020 Director - Strategy and Transformation BT Group @
- 2016 -2018 Director of Customer Service @
- 2011 -2016 General Manager, Customer Experience - BT Business Faults and Repairs @
- 2009 -2011 Head of Customer Assurance @
- 2005 -2010 Head of Technical Contact Centres @
- 2003 -2005 Contact Centres and Sales Information Manager @
- 1997 -2003 Change and Implementation Manager @
Andrew Bailey Education
- Edinburgh Napier University
MBA (Strategic Management)
2002-2004 - Edinburgh Napier University
Institute of Management – Diploma in Management
2003-2004
Andrew Bailey Skills
- Management
- Performance Management
- Strategy
- Customer Experience
- Contact Centers
- Leadership
- Customer Satisfaction
- Strategic Planning
- Project Planning
- Workforce Management
- IVR
- Direct Sales
- Stakeholder Management
- Budgets
- Telephony
- Call Center
- Business Transformation
- Change Management
- Analysis
- Process Improvement
- Project Management
- CRM
- Outsourcing
- Customer Service
- Team Leadership
- Service Delivery
- Team Management
- Business Process Improvement
- Six Sigma
- Business Development
- Telecommunications
- Call Centers
- Service Assurance
- Public Speaking
- Repairs
- Microsoft Excel
- Sales
- Social Media
- Financial Analysis
- Business Analysis
- Budget Forecasts
- Risk Management
- PMO
- Pipeline Management
- Sales Management
- Business Intelligence
- Financial Modeling
- Headcount Reporting
- Cost Savings
- Sas Visual Analytics
- SAS programming
- Team Building
- IT Infrastructure Design
- Infrastructure Management
Andrew Bailey Summary
- Andrew Bailey, based in United Kingdom, is currently a Director Customer Experience at Link Group Ltd. Andrew Bailey brings experience from previous roles at SSE plc, Nationwide Building Society and BT. Andrew Bailey holds a 2002 - 2004 MBA in Strategic Management @ Edinburgh Napier University. With a robust skill set that includes Management, Performance Management, Strategy, Customer Experience, Contact Centers and more. Andrew Bailey has 1 mobile phone numbers on RocketReach.
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