Andrew Bailey Email & Phone Number
Director Customer Experience @ Link Group Ltd
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Andrew Bailey Location
- United Kingdom
Andrew Bailey Work
- Director Customer Experience @ (March 2026 - Present)
- Head of Customer Service Strategy and Vulnerability @ (November 2022 - February 2026)
- Director of Business Architecture, Mapping and Continuous Improvement @ (March 2021 - December 2022)
- Head Of Operations @ (March 2020 - March 2021)
- Director - Strategy and Transformation BT Group @ (January 2019 - March 2020)
- Director of Customer Service @ (April 2016 - December 2018)
- General Manager, Customer Experience - BT Business Faults and Repairs @ (January 2011 - March 2016)
- Head of Customer Assurance @ (December 2009 - January 2011)
- Head of Technical Contact Centres @ (August 2005 - February 2010)
- Contact Centres and Sales Information Manager @ (January 2003 - July 2005)
- Change and Implementation Manager @ (January 1997 - January 2003)
Andrew Bailey Education
- Edinburgh Napier University
MBA (Strategic Management)
2002-2004 - Edinburgh Napier University
Institute of Management – Diploma in Management
2003-2004
Andrew Bailey Skills
- Management
- Performance Management
- Strategy
- Customer Experience
- Contact Centers
- Leadership
- Customer Satisfaction
- Strategic Planning
- Project Planning
- Workforce Management
- IVR
- Direct Sales
- Stakeholder Management
- Budgets
- Telephony
- Call Center
- Business Transformation
- Change Management
- Analysis
- Process Improvement
- Project Management
- CRM
- Outsourcing
- Customer Service
- Team Leadership
- Service Delivery
- Team Management
- Business Process Improvement
- Six Sigma
- Business Development
- Telecommunications
- Call Centers
- Service Assurance
- Public Speaking
- Repairs
- Microsoft Excel
- Sales
- Social Media
- Financial Analysis
- Business Analysis
- Budget Forecasts
- Risk Management
- PMO
- Pipeline Management
- Sales Management
- Business Intelligence
- Financial Modeling
- Headcount Reporting
- Cost Savings
- Sas Visual Analytics
- SAS programming
- Team Building
- IT Infrastructure Design
- Infrastructure Management
Andrew Bailey Summary
- Andrew Bailey, based in United Kingdom, is currently a Director Customer Experience at Link Group Ltd. Andrew Bailey brings experience from previous roles at SSE plc, Nationwide Building Society and BT. Andrew Bailey holds a 2002 - 2004 MBA in Strategic Management @ Edinburgh Napier University. With a robust skill set that includes Management, Performance Management, Strategy, Customer Experience, Contact Centers and more. Andrew Bailey has 1 mobile phone numbers on RocketReach.
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