Andrew Bailey Location

United Kingdom

Andrew Bailey Work

  • 2026 - now  Director Customer Experience @ Link Group Ltd
  • 2022 - 2026 Head of Customer Service Strategy and Vulnerability @ SSE plc
  • 2021 - 2022 Director of Business Architecture, Mapping and Continuous Improvement @ Nationwide Building Society
  • 2020 - 2021 Head Of Operations @ Nationwide Building Society
  • 2019 - 2020 Director - Strategy and Transformation BT Group @ BT Group
  • 2016 - 2018 Director of Customer Service @ BT Group
  • 2011 - 2016 General Manager, Customer Experience - BT Business Faults and Repairs @ BT Group
  • 2009 - 2011 Head of Customer Assurance @ Sky
  • 2005 - 2010 Head of Technical Contact Centres @ Sky
  • 2003 - 2005 Contact Centres and Sales Information Manager @ Sky

Andrew Bailey Education

  • Edinburgh Napier University

    MBA (Strategic Management)

    2002 - 2004
  • Edinburgh Napier University

     Institute of Management – Diploma in Management

    2003 - 2004

Andrew Bailey Skills

  • Management
  • Performance Management
  • Strategy
  • Customer Experience
  • Contact Centers
  • Leadership
  • Customer Satisfaction
  • Strategic Planning
  • Project Planning
  • Workforce Management

Andrew Bailey Summary

Andrew Bailey, based in United Kingdom, is currently a Director Customer Experience at Link Group Ltd. Andrew Bailey brings experience from previous roles at SSE plc, Nationwide Building Society and BT. Andrew Bailey holds a 2002 - 2004 MBA in Strategic Management @ Edinburgh Napier University. With a robust skill set that includes Management, Performance Management, Strategy, Customer Experience, Contact Centers and more. Andrew Bailey has 1 mobile phone numbers on RocketReach.
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