Andreas Köhn Email
Servicemanager @ Nagarro
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Andreas Köhn Location
- Germany
Andreas Köhn Work
- Servicemanager @ (October 2020 - Present)
- IT-Application-, System- und Vendormanager 3rd Party Solutions in der Bankenbranche @ (July 2017 - June 2020)
- IT-Systemmanager 3rd Party Solutions @ (February 2017 - June 2017)
- IT Service Delivery Manager @ (April 2015 - January 2017)
- Senior Support Consultant für Billing und Customer Care Software @ (July 2010 - March 2015)
- Support Consultant für Billing und Customer Care Software @ LHS (June 2004 - June 2010)
Andreas Köhn Education
- Fachhochschule Wiesbaden
Diplom (Fernsehtechnik und elektronische Medien)
1999-2004 - Schott Mainz
Industrieelektroniker (Ausbildung)
1996-1999
Andreas Köhn Skills
- Telecommunications
- Billing Systems
- Unix
- GSM
- BSS
- Telecommunications Billing
- ITIL Foundation Certificate
- Prince2 Foundation Certificate
- Incident-/Eskalationsmanagement
- SLA-Fulfillment
- Prioritäten-Management
- Problem-Management
- ClearQuest/ClearCase
- analytisches Denken
- Kommunikationskompetenz
- fundierte Kenntnisse im Bereich MS Office
- Erstellung und Wartung einer der Abteilungsintranetseite
- Typo3
- Erfahrungen im Bereich Software Support/Maintenance und Prozess-Management in de
- Team Player
- Tools and Processes Improvement/ Optimization
- ausgeprägte Service- und Kundenorientierung
- Single Point of Contact im Customer Support in BSS Software Area
- mehrjährige Berufserfahrung in der Kundenbetreuung
- Fähigkeit zur abteilungsübergreifenden internationalen Zusammenarbeit
- Deutsch und Englisch fließend
- Abrechnungssysteme
- Telekommunikation
- Open Source Software
- Presales
- Incident /Eskalationsman
- Tools And Processes
- Sla Fulfillment
- Erstellung Und Wartung
- Fundierte Kenntnisse Im
- Itil Foundation
- PRINCE2 Foundation
- Incident /Eskalationsmanagement
- Single Point Of Contact
- Deutsch Und Englisch
- Problem Management
- Erfahrungen Im Bereich
Andreas Köhn Summary
- Andreas Köhn, based in Germany, is currently a Servicemanager at Nagarro ES. Andreas Köhn brings experience from previous roles at Capgemini, Ikano Bank and Ericsson. Andreas Köhn holds a 1999 - 2004 Diplom in Fernsehtechnik und elektronische Medien @ Fachhochschule Wiesbaden. With a robust skill set that includes Telecommunications, Billing Systems, Unix, GSM, BSS and more. Andreas Köhn has 1 emails on RocketReach.
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