Manager of Customer Success @ (November 2025 - August 2026)
Manager of Consumer and Customer Experience @ (January 2024 - November 2025)
Customer Support Operations Manager @ (April 2022 - June 2023)
Quality Assurance and Customer Experience Team Lead @ (August 2020 - April 2022)
Customer Support Team Lead @ (April 2019 - August 2020)
Customer Experience Manager @ (January 2011 - January 2019)
Andrea Townsend Education
University of Utah
Bachelor of Science (B.S.) (Biology, General)
2004-2008
Andrea Townsend Skills
Service-Level Agreements (SLA)
Service Levels
Operational Requirements
Deadline Oriented
Corporate Governance
Client Relations
Ad Hoc Reporting
Strategic Planning
Data Analysis
Contact Center Strategy
Call Center Administration
Project Management
Written Communication
Problem Solving
Oral Communication
Key Performance Indicators
Easily Adaptable
Team Building
Strategy Implementation
Operations Management
Andrea Townsend Summary
Andrea Townsend, based in Eagle Mountain, UT, US, is currently a Customer Experience Manager at Chirp. Andrea Townsend brings experience from previous roles at Human Interest, Twin-Star International, Gabb Wireless and Purple. Andrea Townsend holds a 2004 - 2008 Bachelor of Science (B.S.) in Biology, General @ University of Utah. With a robust skill set that includes Service-Level Agreements (SLA), Service Levels, Operational Requirements, Deadline Oriented, Corporate Governance and more. Andrea Townsend has 2 emails and 2 mobile phone numbers on RocketReach.
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