Andrea Frederick Email & Phone Number
Management Information Systems Specialist @ SERVPRO of Monroe / West Monroe
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Andrea Frederick Location
- Monroe, LA, US
Andrea Frederick Work
- Management Information Systems Specialist @ (August 2026 - Present)
- Information Technology System Support @ SERVPRO (December 2025 - Present)
- Program Manager @ (August 2022 - June 2026)
- Account Specialist @ (August 2022 - September 2024)
- Account Specialist @ (August 2022 - August 2023)
- Customer Success Liaison HotelKey @ (August 2022 - August 2023)
- Remote Support Services @ (March 2021 - April 2025)
- Remote Support @ (March 2021 - April 2025)
- Service Desk Technician @ (March 2021 - April 2025)
- iT Systems Support Engineer II @ (June 2022 - August 2022)
- Information Technology Support Engineer @ Vantage Health Plans of Louisiana (June 2022 - August 2022)
- IT and Media Coordinator @ (July 2013 - March 2021)
- Media Coordinator @ (July 2013 - March 2021)
- Systems Tech @ Monroe City School Board (October 2010 - July 2013)
- Internet Client Support Specialist @ (January 2009 - January 2009)
- Administrative Coordinator 3 @ LSU Health Sciences Center/EA Conway (January 2008 - January 2009)
- Administrative Coordinator 3 @ (April 2004 - April 2008)
Andrea Frederick Education
- Louisiana Delta Community College-Monroe Campus
Associate's degree (Business/Office Automation/Technology/Data Entry)
2019-2021 - University of Louisiana Monroe
Computer and Information Sciences and Support Services
2005-2007 - Louisiana Delta Community College-Monroe Campus
Business/Office Automation/Technology/Data Entry
- Louisiana Delta Community College
COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Andrea Frederick Skills
- 2nd Line IT Support
- Account Management
- Active Directory
- Analytical Skills
- Asana
- Attention to Detail
- Back Office
- Budgets
- Business Applications
- Computer Hardware
- Computer Information Systems
- Customer Relationship Management (CRM)
- Customer Requirements
- Customer Satisfaction
- Customer Service
- Customer Support
- Cybersecurity
- Data Entry
- Desktop Application Support
- Disclosure
- Document Management
- Enterprise Software
- Event Planning
- Front Office
- Google Cloud Platform (GCP)
- Hardware Diagnostics
- Hardware Support
- IT Escalation
- IT Hardware Support
- IT Operations
- IT Projects
- Information Management Solutions
- Information Technology
- Information Technology Infrastructure
- Jira
- Jira Align
- Mac
- Managed Servers
- Management
- Marketing
- Marketing Strategy
- Microsoft 365 Security
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Products
- Microsoft Word
- Networking
- Office 365
- Office 365 Administration
- Office Administration
- Printer Support
- Problem Solving
- Product Innovation
- Product Management
- Product Support
- Program Management
- Project Management
- Project Planning
- Public Speaking
- QuickBase
- Record Of Success
- Remote Access
- Remote Desktop
- Remote Troubleshooting
- Remote User Support
- Sales
- Sales Management
- Salesforce Lightning
- Salesforce.com
- Service Desk
- ServiceNow
- SharePoint
- SharePoint Administration
- SharePoint Designer
- SharePoint Server
- Slack
- Software Deployment
- Software as a Service (SaaS)
- Strategic Communications
- Strategic Planning
- Streamlining Process
- System Administration
- Systems Management
- Team Building
- Team Mentoring
- TeamViewer
- Teamwork
- Technical Support
- Technology Process Improvement
- Ticketing Systems
- Troubleshooting
- Windows
- Workstations
- Zendesk
Andrea Frederick Summary
- Andrea Frederick, based in Monroe, LA, US, is currently a Management Information Systems Specialist at SERVPRO of Monroe / West Monroe. Andrea Frederick brings experience from previous roles at SERVPRO and HotelKey. Andrea Frederick holds a 2019 - 2021 Associate's degree in Business/Office Automation/Technology/Data Entry @ Louisiana Delta Community College-Monroe Campus. With a robust skill set that includes 2nd Line IT Support, Account Management, Active Directory, Analytical Skills, Asana and more. Andrea Frederick has 2 emails and 2 mobile phone numbers on RocketReach.
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