André Lalonde Email & Phone Number
CS-03 Team Lead and Release Management Coordinator @ Canadian Federal Government
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André Lalonde Location
- Canada
André Lalonde Work
- CS-03 Team Lead and Release Management Coordinator @ (January 2018 - Present)
- Team Lead, Support Services @ (May 2014 - January 2018)
- IT Service Management Consultant @ (January 2007 - May 2014)
- Customer Service Advisor and Operations Manager @ PageNet Canada (April 2005 - January 2007)
- Customer Service Consultant @ Rogers Communications, Inc (August 2000 - March 2004)
André Lalonde Education
- ITIL
Certification (Foundation 2011)
2012-2012 - Bomgar University - Admin Certification Course
Certified Bomgar Consultant
2011-2011 - ITIL
Certification (Foundation v2)
2008-2008 - BMC SDE Bootcamp (Training Course)
Approved Consultant (Service Desk Express)
2007-2007 - Algonquin College
(Radio and Television Production)
1999-2000 - St. John Catholic High School
OAC Diploma (English, extended immersion French studies, law, history, computer programming, and philosophy)
1992-1997 - Carleton University
(Mass Communications)
André Lalonde Skills
- ITIL
- Windows
- Troubleshooting
- Technical Support
- Microsoft Exchange
- SQL
- Business Process
- Computer Hardware
- HTML
- Servers
- Software Installation
- Programming
- Networking
- Customer Service
- Outlook
- Active Directory
- IT Service Management
- System Deployment
- System Administration
- SharePoint
- Network Administration
- Cloud Computing
- Service Desk
- Virtualization
- BMC Remedy
- Remedy AR System
- Service Desk Express
- Bomgar
- Windows Server
- Incident Management
- Service Management
- Disaster Recovery
- Citrix
- IT Operations
- Microsoft SQL Server
- Management
- Configuration Management
- VMware
- Help Desk Support
- SaaS
- Requirements Analysis
- Crystal Reports
- ITIL Certified
- Integration
- CMDB
- Software Documentation
- Enterprise Software
- Blackberry Enterprise Server
- IIS
- IT Management
- Software
- Support
- Time Management
- Telephone Skills
André Lalonde Summary
- André Lalonde, based in Canada, is currently a CS-03 Team Lead and Release Management Coordinator at Canadian Federal Government. André Lalonde brings experience from previous roles at RjR Innovations, RJR Innovations, PageNet Canada and Rogers Communications, Inc. André Lalonde holds a 2012 - 2012 Certification in Foundation 2011 @ ITIL. With a robust skill set that includes ITIL, Windows, Troubleshooting, Technical Support, Microsoft Exchange and more. André Lalonde has 1 emails and 1 mobile phone numbers on RocketReach.
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