Andre Graves Email & Phone Number
Technical Support Representative @ Everon
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Andre Graves Location
- Dallas, TX, US
Andre Graves Work
- 2021 -now Technical Support Representative @
- 2019 -2021 Help Desk Technician II @
- 2018 -2019 Help Desk Technician I and Facilities Services Representative on Facilities Support Team @
- 2016 -2018 Sales and Support Manager @
- 2015 -2016 Account Executive @
- 2012 -2014 Collection Agent @ Advanced Telesolutions
- 2012 -2012 Technical Support Specialist @ Third-Party Vendor for Samsung
- 2011 -2012 Sales Representative @
Andre Graves Education
- Asher College
In progress: Associate of Applied Science in Computer Information Technology (Information Technology)
2021-2021
Andre Graves Skills
- Windows
- Customer Service
- Customer Retention
- Analytical Skills
- Customer Satisfaction
- Multitasking
- Cisco Meraki
- ICOMS
- Video Conferencing
- Technical Support
- Microsoft Teams
- Microsoft Office
- Smartphones
- Account Management
- Cisco Routers
- Microsoft Excel
- Wireless Access
- Workstations
- TeamViewer
- Troubleshooting
- Cisco Switches
- Ecalated Tier II Help Desk Tickets
- Training & Coaching
- HEAT
- Help Desk Management Systems
- Kaseya SME
- Setting Up New Users
- Setting Up Access Levels
- Providing VIP Tech Support
- Interpersonal Relations
- Migrating to New OS
- Installing New Software/Updates
- Fixing WAPs
- Interdisciplinary Collaboration
- Teamwork
- Learning New Technology Rapidly
- Strong Attention to Details
- Technical Accumen
- Zoom
- Professionalism and Follow Up
- Fixing Wireless Access Points
- De-Escalation Upset Clients
- Meeting Deadlines
- Building Relationships
- Microsoft Access
- HD Solutions Database
- High Productivity
- Fresh Desk
- ADTRAN Switches
- Team Viewer
- Display Panels, Tablets, Smartphones, Mice
- Laptop/Notebook PCs
- Willing to Work Overtime
- Brainstorming
Andre Graves Summary
- Andre Graves, based in Dallas, TX, US, is currently a Technical Support Representative at Everon. Andre Graves brings experience from previous roles at JPay, Compulan Center and Spark Home Services. Andre Graves holds a 2021 - 2021 In progress: Associate of Applied Science in Computer Information Technology in Information Technology @ Asher College. With a robust skill set that includes Windows, Customer Service, Customer Retention, Analytical Skills, Customer Satisfaction and more. Andre Graves has 1 emails on RocketReach.
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