2019 -
2020 Manager of Operations and Customer experience @
2017 -
2019 Manager - Collections and Account Management and Customer Service @
2016 -
2017 Supervisor - Account Management @
2014 -
2016 Team Lead - account management and collections @
2012 -
2014 Account Manager and collections @
2012 -
2012 Customer Service Representative - retention agent @
2005 -
2012 Operations and Security @
Andre Gonzalez Education
Concordia University 2007
-
2011
Vanier College 2004
-
2006
high school
Andre Gonzalez Skills
Languages
Microsoft Office
Mac OS
Call Center
Customer Service
Outlook
OS X
Microsoft Word
PowerPoint
Customer Retention
Salesforce.com
Time Management
French
Telephone Skills
Account Management
Direct Sales
Training
Finance
Call Centers
Customer Satisfaction
Negotiation
Social Media
Customer Experience
Team Leadership
Leadership
Teamwork
English
Sales
Security
Business Analysis
Process Improvement
Customer Relationship Management
Project Management
Reporting and Analysis
Credit Analysis
Onboarding
Underwriting
Microsoft Excel
Coaching
Management
Conflict Resolution
Dispute Resolution
Spanish
Lucidchart
Payment Card Processing
KPI Dashboards
Collection Strategy
Call Monitoring
Coaching and Mentoring
Strategic Vision
Credit Reports
Debt Settlement
Procedure Manuals
Fraud Prevention
Fraud Investigations
Interpersonal Skills
Andre Gonzalez Summary
Andre Gonzalez, based in Montreal, QC, CA, is currently a Senior Manager Capital Operations at Lightspeed Commerce. Andre Gonzalez brings experience from previous roles at Phillips & Cohen Associates, Ltd., Birkenstock USA, LP, Bus.com and Driven. Andre Gonzalez holds a 2007 - 2011 Concordia University. With a robust skill set that includes Languages, Microsoft Office, Mac OS, Call Center, Customer Service and more. Andre Gonzalez has 2 emails on RocketReach.
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