Anas Raslan Email & Phone Number
Senior Service Delivery Manager @ Diyar Middle East
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Anas Raslan Location
- Riyadh, SA
Anas Raslan Work
- Senior Service Delivery Manager @ (March 2026 - Present)
- Director - IT Service Management. Delivery and Support @ (January 2024 - February 2026)
- Senior Manager - IT Service Support @ (July 2022 - January 2024)
- IT Integration Manager @ (July 2021 - July 2022)
- IT Service Delivery Manager @ (June 2020 - June 2021)
- Project Manager - Service Delivery Manager @ (June 2014 - September 2019)
- Unit Head, Cloud Support Center @ (May 2016 - December 2016)
- Service Supervisor @ (July 2012 - July 2014)
- Support Engineer @ (October 2008 - July 2012)
Anas Raslan Education
- Jordan University of Science and Technology
Bachelor's degree (Computer Engineering)
2003-2008
Anas Raslan Skills
- Third-Party Vendor Management
- Business Requirements
- ITSM
- Budgeting
- Due Diligence
- Asset Management
- Arabic
- Mergers & Acquisitions (M&A)
- IT Service Management
- ITIL
- Project Management
- PMP
- Technical Support
- Service Delivery
- Service Desk
- Change Management
- Service-Level Agreements (SLA)
- Incident Management
- Problem Management
- Trend Analysis
- Risk Management
- Continuous Improvement
- Customer Experience
- IT Operations
- Project Delivery
- Microsoft Project
- Team Leadership
- Client Services
- Problem Solving
- Business Relationship Management
- Relationship Building
- Customer Service
- People Management
- Leadership
- ISO 20000
- Communication Skills
- Process Improvement
- Service Design
- Service Desk Management
- IT Service Delivery
- Demand Management
- Vendor Contracts
- Customer Success
- Service Improvement
- Resource Planning
- BMC Remedy Ticketing System
- Ticketing Systems
- Technical Service Delivery
- Customer Relationship Management (CRM)
- Service Delivery Management
- Troubleshooting
- DHCP
- Servers
- Microsoft Exchange
- ITIL Implementation
- Software Installation
- Hardware
- DNS
- Long Term Customer Relationships
- ITIL Service Strategy
- ITIL Certified
- Operating Systems
- Networking
- Microsoft Technologies
- Software Documentation
Anas Raslan Summary
- Anas Raslan, based in Riyadh, SA, is currently a Senior Service Delivery Manager at Diyar Middle East. Anas Raslan brings experience from previous roles at GFL Environmental Inc. and Dye & Durham Corporation. Anas Raslan holds a 2003 - 2008 Bachelor's degree in Computer Engineering @ Jordan University of Science and Technology. With a robust skill set that includes Third-Party Vendor Management, Business Requirements, ITSM, Budgeting, Due Diligence and more. Anas Raslan has 2 emails and 6 mobile phone numbers on RocketReach.
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