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Anand Krishnan Location
Ernakulam, KL, IN
Anand Krishnan Work
2019 -now CEO @
2010 -now Founder Trustee @ Mangalath Foundation
2017 -2018 Vice President (Business) @
2010 -2017 General Manager - Operations @
2014 -2016 Director - Operations @
2009 -2010 Director and CEO @
2006 -2009 Manager - Operations @
2006 -2006 Asst. Manager - Operations @
2004 -2005 Supervisor - Operations and Process @
2003 -2004 Team Leader - Operations @
2003 -2003 Customer Dialog Executive @
2003 -2003 Network Administrator @
2002 -2003 Network Administrator @ Netcom Infosys
Anand Krishnan Education
University Of Madras, Chennai
BBA (Business Administration)
2003-2006
Bhavans Vidya Mandir, Elamakkara
Basic Schooling (CBSE)
1989-1999
St. Alberts Higher Secondary School
Plus Two (PCM - II Group)
Anand Krishnan Skills
Call Centre Technology & Infrastructure Implementation
Voice and Non Voice Processes Management
Quality Control Measures
Workforce Management
Process Design
P&L Management
New Business Development & Costing Design
End-to-End Call Centre Operations Management
Orientation to ISO 9001:2008 Principles
Data analysis through the fundamental guidelines of SIX SIGMA and DMAIC tools
Effective Call Center Management Knowledge Base
Change and Crisis Management
Call Center
Iso 9000
Designs
End-to-end
Management
New Business Development
Call Centers
Team Leadership
Outsourcing
Team Management
IVR
Performance Management
Networking
Business Development
Entrepreneurship
MIS
CRM
Telecommunications
Service Delivery
Vendor Management
Customer Retention
Start-ups
Business Analysis
BPO
Business Strategy
Product Management
Project Management
Leadership
Employee Engagement
Customer Relationship Management (CRM)
Contact Centers
Management Information Systems (MIS)
New Business
Microsoft Office
Microsoft Excel
End to End
Orientation to Iso
Call Centre Technology
Voice and Non Voice
Sales
Training
Start Ups
Customer Relationship Management Crm
Change and Crisis
Call Centre Technology and Infrastructure Implementation
End to End Call Centre Operations Management
2008 Principles
New Business Development and Costing Design
Orientation to Iso 9001
Effective Call Center
End to End Call Centre
Team Building
Public Speaking
Customer Relationship Management
Anand Krishnan Summary
Anand Krishnan, based in Ernakulam, KL, IN, is currently a CEO at VA Networks. Anand Krishnan brings experience from previous roles at Mangalath Foundation, Eben Telecom Pvt. Ltd. and Eben Telecom SDNBHD. Anand Krishnan holds a 2003 - 2006 BBA in Business Administration @ University Of Madras, Chennai. With a robust skill set that includes Call Centre Technology & Infrastructure Implementation, Voice and Non Voice Processes Management, Quality Control Measures, Workforce Management, Process Design and more. Anand Krishnan has 2 emails and 1 mobile phone numbers on RocketReach.
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