Director of Program Management (Sprint Offshore, Nearshore and Onshore) @ Convergys
Director - Client Partner (AT and T and DirecTV (ISM) Integrated Service Model Offshore and Onshore) @ Convergys
Director - Client Partner (DirecTV Customer Experience Initiative Offshore and Onshore) @ Convergys
Site Director (DirecTV Home Agent and WAH) @ Convergys
Sr. Program Manager (DirecTV Multi Center and WAH) @ Convergys
Sr. Client Services Manager (AT and T U-Verse Offshore and Onshore) @ Convergys
Client Services Manager (Sprint and Nextel Onshore) @ Convergys
Training Facilitator (Charter and Comcast and Sprint and Nextel and DirecTV and AT and T) @ Convergys
Anabel Chavez's Education
Bellevue University
Bachelor of Science - BS (Leadership)
Washington University in St. Louis - Olin Business School
Executive Program (Strategic Thinking)
2019 - 2019
Washington University in St. Louis - Olin Business School
Executive Program (Emotional Intelligence)
2019 - 2019
Fred Pryor Seminars
Certificate (Developing Emotional Intelligence)
2019 - 2019
Anabel Chavez's Skills
Call Centers
Customer Experience
Management
Training
Program Management
Vendor Management
Leadership
Strategy
Outsourcing
Process Improvement
Anabel Chavez's Summary
Anabel Chavez, based in McAllen, Texas, United States, is currently a Vice President Customer Service Operations at Spectrum, bringing experience from previous roles at Spectrum and Convergys. Anabel Chavez holds a Bachelor of Science - BS in Leadership @ Bellevue University. With a robust skill set that includes Call Centers, Customer Experience, Management, Training, Program Management and more, Anabel Chavez contributes valuable insights to the industry. Anabel Chavez has 2 emails and 1 mobile phone number on RocketReach.