Customer Success Training Ops and Deployment Manager @ (June 2017 - January 2020)
Training Delivery Manager @ (May 2013 - June 2017)
Training Delivery Coordinator @ (April 2011 - May 2013)
MTO Specialist @ (January 2011 - March 2011)
User Training Process Manager @ (May 2009 - January 2011)
Customer Support Supervisor @ (March 2008 - May 2009)
Data Quality Specialist @ (May 2006 - March 2008)
Travel Agent and Guide @ Azzurro Tour Express SRL (September 2005 - April 2006)
Wordspan Helpdesk Agent @ (September 2004 - August 2005)
Ana Prodan Education
Bachelor (French,English)
1999-2003
Ana Prodan Skills
Agile Project Management
Artificial Intelligence for Business
Business Analysis
Business Intelligence
Business Process
Business Process Improvement
Business Strategy
CRM
Call Centers
Coaching
Communication
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Databases
Employee Coaching
Employee Relations
Employee Training
Leadership
Management
Outsourcing
Performance Management
Process Improvement
Process Management
Program Management
Project Management
Project Planning
SharePoint
Team Building
Team Leadership
Team Management
Teamwork
Testing
Time Management
Training
Training Delivery
Troubleshooting
Marketing
Customer Relationship Management Crm
User Experience
Customer Relationship Management
Ana Prodan Summary
Ana Prodan, based in Ilfov County, Romania, is currently a Senior Enablement Systems Support Manager at PTC. Ana Prodan brings experience from previous roles at PTC. Ana Prodan holds a 1999 - 2003 Bachelor in French,English. With a robust skill set that includes Agile Project Management, Artificial Intelligence for Business, Business Analysis, Business Intelligence, Business Process and more. Ana Prodan has 3 emails on RocketReach.
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