Ana Novaes Email
SOC Service Coordinator @ Deutsche Börse
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Ana Novaes Location
- Luxembourg
Ana Novaes Work
- 2025 - now SOC Service Coordinator @
- 2024 - 2025 SIEM Service Delivery Manager @
- 2022 - 2024 ITSM Manager @
- 2021 - 2022 Service Delivery Manager - ServiceNow and Nexthink @
- 2019 - 2021 Process Governance Sr. Analyst @
- 2018 - 2019 Service Operations Process Lead - Change Manager @
- 2016 - 2017 IT Operations Specialist @
- 2013 - 2016 Service Desk Sr. Technician @
- 2013 - 2013 Quality Assurance Analyst @
- 2010 - 2012 Process Analyst @
- 2008 - 2010 Support Analyst @
- 2008 - 2008 Project Management Intern @
- 2007 - 2008 Technical Support Analyst @
- 2006 - 2007 Technical Support Analyst @
Ana Novaes Education
- Saint Paul Escola de Negócios
Master of Business Administration - MBA
2018 - 2020 - Kaplan International Colleges - Dublin (Ireland)
Advanced level - CEF C1
2012 - 2012 - Universidade Paulista
Bachelor Degree
2006 - 2010 - Centro de Educação Profissional Hélio Augusto de Souza
Technical Degree
2005 - 2005
Ana Novaes Skills
- ITIL
- Quality Assurance
- Service Delivery
- Technical Support
- IT Service Management
- Information Technology
- Service Desk
- COBIT
- SDLC
- Windows Server
- Incident Management
- IT Management
- Quality Auditing
- MS Project
- Governance
- Business Process
- Project Management
- Process Analysis
- Software Documentation
- Servers
- Network Monitoring Tools
- SCOM
- Peer Relationships
- Event Management
- Troubleshooting
- GxP
- Risk Assessment
- Server Monitoring
- Remote Troubleshooting
- Project Portfolio Management
- Sla
- Service Management
- IT Operations
- Data Center
- Requirements Analysis
- Microsoft Project
- Operational Systems
- IT Audit
- SOX
Ana Novaes Summary
- Ana Novaes, based in Luxembourg, is currently a SOC Service Coordinator at Deutsche Börse. Ana Novaes brings experience from previous roles at Deutsche Börse and Mars. Ana Novaes holds a 2018 - 2020 Master of Business Administration - MBA @ Saint Paul Escola de Negócios. With a robust skill set that includes ITIL, Quality Assurance, Service Delivery, Technical Support, IT Service Management and more. Ana Novaes has 2 emails on RocketReach.
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