2021 -2022 Global Vice President - Software Maintenance and Support, PS, and SaaS Operations @
2017 -2021 Vice President - Global Professional Services @
2012 -2017 Senior Director - Customer Engagement, Solutions Support and Services Enablement @
2007 -2012 Director - Product Maintenance, Customer Success and Operations @
Amy West Education
Carroll University
Bachelor of Science
1989-1993
Georgia State University - J. Mack Robinson College of Business 2013
Amy West Skills
Account Management
SaaS
Process Improvement
Vendor Management
Requirements Analysis
Business Intelligence
Business Analysis
Salesforce.com
Product Management
Professional Services
Solution Selling
Enterprise Software
Program Management
Long-term Customer Relationships
Customer Retention
Customer Service
Customer Satisfaction
Client Services
Cross-functional Team Leadership
Leadership Development
Project Management
Agile & Waterfall Methodologies
Help Desk Support
Software Implementation
Training Delivery
Product Development
Software Quality Assurance
Management Consulting
Global Delivery
Business Process Improvement
Management
Leadership
SDLC
Long Term Customer Relationships
Healthcare
Strategy
Cross Functional Team Leadership
Training
Agile And Waterfall Methodologies
Integration
Customer Relationship Management Crm
Software as a Service Saas
Technical Support
Software as a Service
Customer Relationship Management
Amy West Summary
Amy West, based in Atlanta, GA, US, is currently a Chief Operating Officer at TRAY. Amy West brings experience from previous roles at Diebold Nixdorf, SumTotal Systems, LLC, NCR Corporation and Radiant Systems Inc.. Amy West holds a 1989 - 1993 Bachelor of Science @ Carroll University. With a robust skill set that includes Account Management, SaaS, Process Improvement, Vendor Management, Requirements Analysis and more. Amy West has 2 emails and 4 mobile phone numbers on RocketReach.
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