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Amy Serrano Location
Orlando, FL, US
Amy Serrano Work
Senior Manager Talent Development @ (April 2026 - Present)
Training Manager I @ (November 2023 - April 2026)
Training and Delivery Manager @ (September 2017 - August 2023)
Training and Delivery Specialist @ (March 2013 - September 2017)
Med and PIP General Adjuster @ (March 2010 - March 2013)
Office manager @ State farm (August 2004 - March 2010)
Amy Serrano Education
Cornell University
Certificate (Psychology of Leadership)
2019-2019
Oakland University
Master's degree (Organizational Development & Training)
2004-2007
Amy Serrano Skills
ADDIE
Adult Learning Theory
Behavioural Change
Change Management
Claim
Coaching
Communication
Conflict Resolution
Content Development
Content Management
Cross-functional Collaborations
Culture Change
Curriculum Development
Customer Satisfaction
Customer Service
E-Learning
Employee Engagement
Employee Training
Evaluation
Eye for Details
Facilitation
General Insurance
Homeowners
Instructional Design
Insurance
Internal Communications
Leadership
Leadership Development
Learning Management Systems
Life Insurance
Management
Management Development
Microsoft Office
Needs Analysis
Negotiation
Organization Skills
Organizational Development
Organizational Needs Analysis
People Development
Performance Management
Presentations
Process Management
Project Management
Property
Property & Casualty Insurance
Team Building
Team Leadership
Teamwork
Training
Training Coordination
Training Delivery
Training Management
Amy Serrano Summary
Amy Serrano, based in Orlando, FL, US, is currently a Senior Manager Talent Development at Frontline Insurance. Amy Serrano brings experience from previous roles at Elevance Health, Bristol West Insurance Group and Farmers Insurance. Amy Serrano holds a 2019 - 2019 Certificate in Psychology of Leadership @ Cornell University. With a robust skill set that includes ADDIE, Adult Learning Theory, Behavioural Change, Change Management, Claim and more. Amy Serrano has 1 emails and 1 mobile phone numbers on RocketReach.
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