2012 -2015 Manager, Product and Program Management, FBA Global Supply Chain @
2007 -2012 VP Customer Care and Activations @
2004 -2007 General Manager and Director of Operations @ Eschelon Telecom
2002 -2004 Director of Operations @ Eschelon Telecom
2000 -2002 Director Customer Operations @ Eschelon Telecom
1998 -2000 Customer Care Manager @ Eschelon Telecom
Amy Johnston Education
Seattle University
MBA (Business)
2001-2004
Willamette University
BA (Political Science, German)
1993-1997
Seattle University
Amy Johnston Skills
Call Centers
Customer Experience
Telecommunications
Microsoft Office
Sales Operations
Cross Functional Team Leadership
VoIP
Budgets
Wireless
Contact Centers
MPLS
Account Management
Business Process Improvement
Customer Satisfaction
Design
Sage
Revenue Analysis
Telephony
Team Building
Knowledge Management
Cross Functional Team
Project Management
SIP Trunking
Building Customer Loyalty
Management
T1
Integration
CRM
Strategic Planning
Program Management
Product Management
Professional Services
Call Center
Ethernet
Instructional Design
Team Leadership
Sales
Building Customer
Business Process
Voice Over Ip Voip
Marketing
Co Location
Training
Multiprotocol Label Switching Mpls
Networking
Customer Relationship Management Crm
Salesforce.com
Supply Chain
Cloud Computing
Vendor Management
Contract Negotiation
Leadership
Managed Services
Customer Retention
Process Improvement
Customer Relationship Management
Multiprotocol Label Switching
Voice Over Ip
Amy Johnston Summary
Amy Johnston, based in Seattle, WA, US, is currently a VP, Customer Onboarding and Go Live at Avalara. Amy Johnston brings experience from previous roles at Amazon. Amy Johnston holds a 2001 - 2004 MBA in Business @ Seattle University. With a robust skill set that includes Call Centers, Customer Experience, Telecommunications, Microsoft Office, Sales Operations and more. Amy Johnston has 3 emails and 7 mobile phone numbers on RocketReach.
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