Customer Service Representative @ Westpark Communications, L.P. (August 2015 - December 2017)
Customer Service Team Lead @ Westpark Communications, L.P. (May 2017 - August 2017)
Hairstylist @ TGF Haircutters (April 2013 - June 2015)
Hairstylist @ The Salon at Ulta (October 2012 - April 2013)
Receptionist @ The Salon at Ulta (July 2012 - October 2012)
Cashier @ Ulta (May 2011 - July 2012)
Amy Johnson Education
International Baccalaureate
High School Diploma (Language Arts, Art, & History)
2010
Humble High School
International Baccalaureate Diploma
Lone Star College
Some College
Lone Star College-Kingwood
Cosmetology Program
Lone Star College-Kingwood
General Studies
Amy Johnson Skills
Account Executives
Account Management
Active Listening
Agile Project Management
Analytical Skills
Build Strong Relationships
Business Development
Business Meetings
Business Metrics
Business-to-Business (B2B)
CSAM
ClickUp
Client Relations
Client Services
Coaching
Coaching & Mentoring
Communication
Computer Literacy
Conflict Resolution
Consultative Approach
Content Marketing
Creative Problem Solving
Customer Acquisition
Customer Advocacy
Customer Engagement
Customer Escalation Management
Customer Experience Management
Customer Interaction
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Data Analytics
Escalation Resolution
Expert Communicator
Google Docs
Google Sheets
Google Slides
Google Workspace
Inter-departmental Collaboration
Inter-departmental Coordination
Internal Process Development
Interrogation
Interviewing
Key Performance Indicators
Leadership
Learning Management
Learning Management Systems
Long-Term Business Relationships
Microsoft Office
Onboarding
Operational Efficiency
Oral Communication
Paycom
Payroll Administration
Presentation Skills
Problem Solving
Process Optimization
Product Adoption
Product Demonstration
Production Process Development
Project Coordination
Project Management
Project Planning
Quick Thinking
Recruiting
Relationship Development
SOP Development
Sales Operations
Sales Process Development
Sales Processes
Salesforce Case Management
Social Media Marketing
Soft Skills
Soft Skills Training
Solution-oriented
Stock Replenishment
SugarCRM
SuiteCRM
Team Building
Team Coordination
Team Leadership
Team Management
Team Motivation
Teamwork
Training Material
Troubleshooting
Upselling
Voice of the Customer
WooCommerce
Written Communication
Amy Johnson Summary
Amy Johnson, based in Humble, TX, US, is currently a Client Success Manager at Westpark Communications, L.P.. Amy Johnson brings experience from previous roles at Westpark Communications, L.P.. Amy Johnson holds a High School Diploma in Language Arts, Art, & History @ International Baccalaureate. With a robust skill set that includes Account Executives, Account Management, Active Listening, Agile Project Management, Analytical Skills and more.
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