Amy J. Email & Phone Number
Process Analyst and Technical Writer @ Freedom Credit Union
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Amy J. Location
- Pennsylvania, United States
Amy J. Work
- 2025 -now Process Analyst and Technical Writer @
- 2022 -now Kindness and Helper and Mental Health and Neurodiversity @ Self-employed
- 2024 -2025 Technical Writer @
- 2024 -2024 Technical Writer (Information Technology) @ Beacon Hill Staffing Group via Rhythm Pharmaceutical
- 2022 -2023 Senior Technical Writer (Information Technology) @
- 2016 -2022 Senior Analyst @
- 2014 -2016 Technical Writer II (Information Technology) @
- 2013 -2014 Technical Writer and Disaster Recovery @
- 2011 -2013 Technical Writer II and Business Analyst (Information Technology) @
- 2011 -2011 Technical Writer (Information Technology) @
- 2001 -2010 IT Documentation Coordinator and Disaster Recovery and Business Continuity @ Bradco Supply Corp
- 2001 -2010 Documentation @ Bradco Supply Corp
- 2001 -2003 Service Desk @ Bradco Supply Corp
- 1998 -2000 End User Support Analyst @ KERN MCNEILL INTERNATIONAL / INGENIX PS / UNITED HEALTH GROUP
- 1991 -1998 Claims Support Technician @ USF-RE / Allmerica Re A Division Of The Hanover Insurance Company / Atlantic Re
- 1987 -1991 Underwriting Technician @
Amy J. Education
- MadCap 2024-2024
- ED2GO Online
Certificate of Completion (Introduction to Photoshop CS6/CC)
2013-2013 - Pennsylvania CareerLink
Certificate (WorkKeys Career Readiness Assessment)
2011-2011 - Pennsylvania CareerLink
MS Word and Excel 2007
2011-2011 - SunGard
Certificate Of Completion (Paragon 2x)
2006-2006 - Macromedia
Course Completion (RoboHelp x5)
2004-2004 - Unlimited Access
Certification of Completion (A+ and PC Technician)
1998-1999 - The Chubb Institute of Technology
Diploma (Data Center Support)
1997-1998 - UCNJ Union College of Union County, NJ 1989-1989
- Kean University
Certification (Animal Control)
1981-1981 - Jonathon Dayton Regional High School
High School Diploma
- Johnson & Johnson
Amy J. Skills
- Help Desk Support
- Microsoft Office 2007
- SharePoint
- SDLC
- Requirements Analysis
- Data Center
- Computer Hardware
- ITIL
- Windows
- Troubleshooting
- Incident Management
- Business Analysis
- Software Documentation
- Vendor Management
- Quality Center
- Process Improvement
- System Administration
- Visio
- Functional Specifications
- Quality Assurance
- HP Quality Center
- User Requirements
- Team Leadership
- Technical Writing
- Outlook
- Microsoft Office
- Microsoft Word
- Program Management
- Microsoft Excel
- Testing
- Business Process
- Training
- SnagIt
- Business Requirements
- Disaster Recovery
- IT Management
- Business Intelligence
- Technical Support
- Project Planning
- Steady State
- Business Process Improvement
- Requirements Gathering
- Standard Operating Procedures
- Project Management
- Solid computer skills
- Servers
- Integration
- Sop
- Hardware
- Analysis
- IT Service Management
Amy J. Summary
- Amy J., based in Pennsylvania, United States, is currently a Process Analyst and Technical Writer at Freedom Credit Union. Amy J. brings experience from previous roles at Self-employed, Genesis10-Bank of America and Merrill Lynch, Beacon Hill Staffing Group via Rhythm Pharmaceutical and Navient. Amy J. holds a 2024 - 2024 MadCap. With a robust skill set that includes Help Desk Support, Microsoft Office 2007, SharePoint, SDLC, Requirements Analysis and more. Amy J. has 2 emails and 1 mobile phone numbers on RocketReach.
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