Amy Hetrick Email & Phone Number
Senior Manager, Global Customer Success Strategy @ Juniper Networks
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Amy Hetrick Location
- Hudson, OH, US
Amy Hetrick Work
- 2021 -now Senior Manager, Global Customer Success Strategy @
- 2011 -2021 Manager, Customer Success Strategy and Operations @
- 2016 -2020 Manager, Customer Success Strategy and Operations @
- 2016 -2016 Customer Success Stragetist - Pilot Team @
- 2011 -2016 Enterprise Cloud Customer Manager and CSM and Team Lead @
- 2007 -2011 IT PMO Manager @
- 2001 -2007 Project Manager and Business Analyst @
Amy Hetrick Education
-
BA (Resource Management)
- South Lyon High School
-
BBA (Accounting)
Amy Hetrick Skills
- Management
- Data Warehousing
- PMP
- PMO
- Integration
- Project Management
- Account Management
- Customer-facing
- Customer Satisfaction
- Sales
- SaaS
- Cloud Computing
- Availability
- Upgrades
- Disaster Recovery
- Program Management
- Change Management
- ITIL v3 Foundations Certified
- Budgets
- Invoicing
- Project Portfolio Management
- Cross-functional Team Leadership
- Software Documentation
- CRM
- Process Improvement
- ITIL
- Data Center
- Project Planning
- Vendor Management
- Business Process Improvement
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Information Technology
- Technology
- Social Media
- Business Development
- Enablement
- Cross Functional Team Leadership
- Customer Service
- Customer Facing
- Services
- Leadership
- Customer Experience
- Consulting
- Salesforce.com
- Customer Success
- Digital Marketing Experience
- Gainsight
- Customer Experience Transformation
- Customer Retention
- Adobe Captivate
- Customer Experience Design
- Team Leadership
- Strategic Planning
- Strategy
- Process Flow Documentation
- Customer Experience Management
- Captivate
- Customer Journey Mapping
- Customer Journeys
Amy Hetrick Summary
- Amy Hetrick, based in Hudson, OH, US, is currently a Senior Manager, Global Customer Success Strategy at Juniper Networks. Amy Hetrick brings experience from previous roles at UKG (Ultimate Kronos Group) and Kronos. Amy Hetrick holds a BA in Resource Management. With a robust skill set that includes Management, Data Warehousing, PMP, PMO, Integration and more. Amy Hetrick has 3 emails and 3 mobile phone numbers on RocketReach.
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