Amy Grochowski Email & Phone Number
Director of Customer Service @ Ster Seating
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Amy Grochowski Location
- Exton, PA, US
Amy Grochowski Work
- 2025 -now Director of Customer Service @
- 2022 -now Member @
- 2022 -2025 Program Manager @
- 2018 -2022 Account Manager @
- 2017 -2018 Customer Service Operations Manager @
- 2015 -2017 Customer Care Manager @
- 2013 -2015 HR Shared Services Supervisor @
- 2011 -2013 Production Support Analyst @ GSI Commerce, An EBay Company
- 2009 -2011 Supervisor, IP Technical Support @
- 2005 -2009 Team Leader, Call Center Analyst @
- 2005 -2005 Vendor Liaison (Operations Project Analyst) @
- 2002 -2005 Quality Service Analyst @
- 2000 -2002 Customer Service Specialist @
- 1995 -2000 Insurance Agent @ Insurance agency
Amy Grochowski Education
- Capella University
Bachelor’s Degree (Business Administration - Management and Leadership - Summa Cum Laude)
2017 - Delaware County Community College
Associate of Science - AS (Business/Commerce, General)
1994
Amy Grochowski Skills
- Customer Service Training
- Supervisory Skills
- Contact Center Operations
- E-Commerce
- Account Management
- Customer-Focused Service
- Team Leadership
- Customer Service Operations
- Call Center Administration
- Customer Service Management
- Change Management
- Attention to Detail
- Performance Management
- Customer Loyalty
- Contact Center Management
- Customer Experience
- Analytical Skills
- Communication
- Manage client expectations
- Management
- Customer Service
- Leadership
- Call Centers
- Customer Retention
- Technical Support
- Project Planning
- Vendor Management
- Employee Benefits
- Insurance
- CRM
- Call Center
- Customer Relations
- Financial Services
- Staff Training
- Documentation
- Project Implementation
- Outsourcing
- BPO
- Annuities
- Mutual Funds
- Microsoft Office
- Avaya CMS
- Team Building
- Coaching
- Cross-functional Team Leadership
- Cold Calling
- Team Motivator
- Performance Improvement
- Partner Relationship Management
- Performance Reporting
- Employee Surveys
- Customer Surveys
- Ticketing
- Workday
- Goal Development
- Interviewing
- Lotus Notes
- NICE Call Recording
- Camtasia
- Team Performance
- Upselling
- Workflow Solutions
- Interview Coaching
- Offshore
- Cross Functional Team Leadership
- Training
- Time Management
- Talent Selection
- Goal Oriented
Amy Grochowski Summary
- Amy Grochowski, based in Exton, PA, US, is currently a Director of Customer Service at Ster Seating. Amy Grochowski brings experience from previous roles at Vistage Worldwide, Inc., United Safety & Survivability Corporation and National Fulfillment Services. Amy Grochowski holds a Bachelor’s Degree in Business Administration - Management and Leadership - Summa Cum Laude @ Capella University. With a robust skill set that includes Customer Service Training, Supervisory Skills, Contact Center Operations, E-Commerce, Account Management and more. Amy Grochowski has 3 emails and 2 mobile phone numbers on RocketReach.
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