Amy Email & Phone Number
Senior Director, Workforce Planning + Management @ Optum
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Amy Location
- Newport, KY, US
Amy Work
- 2021 -now Senior Director, Workforce Planning + Management @
- 2015 -2021 Director, Workforce Management @
- 2013 -2015 Director, Workforce Management @
- 2012 -2013 Operations Manager @
- 2012 -2012 Workforce and Vendor Manager, Enterprise Call Centers @
- 2011 -2012 Senior Manager, Workforce Management @ Convergys
- 2009 -2010 Manager, Workforce Management @ Convergys
- 2006 -2009 Senior Site Operations Manager @
- 2006 -2006 Call Volume Manager @
- 2001 -2006 Operations Analyst @
- 1998 -2001 Customer Service Associate @
Amy Education
- Xavier University
Masters (Education, School Counseling)
2001-2004 - Northern Kentucky University
Bachelor of Science (Psychology and Management)
1998-2000
Amy Skills
- Call Centers
- Business Process Improvement
- Program Management
- Leadership
- Management
- Workforce Management
- Training
- Forecasting
- Human Resources
- Coaching
- Resource Management
- Strategy
- Disaster Recovery
- Contact Centers
- Capacity Planning
- Enterprise Software
- Offshoring
- Process Scheduler
- Vendor Management
- Process Improvement
- Team Building
- Strategic Initiatives
- Microsoft Word
- Marketing
- Customer Service
- Rdi
- Services
Amy Summary
- Amy, based in Newport, KY, US, is currently a Senior Director, Workforce Planning + Management at Optum. Amy brings experience from previous roles at UnitedHealth Group, RDI Marketing Services and Kroger. Amy holds a 2001 - 2004 Masters in Education, School Counseling @ Xavier University. With a robust skill set that includes Call Centers, Business Process Improvement, Program Management, Leadership, Management and more. Amy has 2 emails and 1 mobile phone numbers on RocketReach.
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