Amy Email & Phone Number
Senior Director, Workforce Planning + Management @ Optum
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Amy Location
- Newport, KY, US
Amy Work
- Senior Director, Workforce Planning + Management @ (April 2021 - Present)
- Director, Workforce Management @ (November 2015 - April 2021)
- Director, Workforce Management @ (June 2013 - October 2015)
- Operations Manager @ (December 2012 - May 2013)
- Workforce and Vendor Manager, Enterprise Call Centers @ (June 2012 - December 2012)
- Senior Manager, Workforce Management @ Convergys (January 2011 - June 2012)
- Manager, Workforce Management @ Convergys (June 2009 - December 2010)
- Senior Site Operations Manager @ (September 2006 - February 2009)
- Call Volume Manager @ (May 2006 - September 2006)
- Operations Analyst @ (July 2001 - May 2006)
- Customer Service Associate @ (November 1998 - July 2001)
Amy Education
- Xavier University
Masters (Education, School Counseling)
2001-2004 - Northern Kentucky University
Bachelor of Science (Psychology and Management)
1998-2000
Amy Skills
- Call Centers
- Business Process Improvement
- Program Management
- Leadership
- Management
- Workforce Management
- Training
- Forecasting
- Human Resources
- Coaching
- Resource Management
- Strategy
- Disaster Recovery
- Contact Centers
- Capacity Planning
- Enterprise Software
- Offshoring
- Process Scheduler
- Vendor Management
- Process Improvement
- Team Building
- Strategic Initiatives
- Microsoft Word
- Marketing
- Customer Service
- Rdi
- Services
Amy Summary
- Amy, based in Newport, KY, US, is currently a Senior Director, Workforce Planning + Management at Optum. Amy brings experience from previous roles at UnitedHealth Group, RDI Marketing Services and Kroger. Amy holds a 2001 - 2004 Masters in Education, School Counseling @ Xavier University. With a robust skill set that includes Call Centers, Business Process Improvement, Program Management, Leadership, Management and more. Amy has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Optum Employees
Colin Toney
President, Value-Based Care at Optum Health
Dallas, TX, US
Michael Einodshofer
CEO Specialty, Frontier, and Home Delivery Pharmacies
Pittsburgh, PA, US
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
Chicago, IL, US
Krista Nelson
Chief Executive Officer, Optum Health
Saint Paul, MN, US
Scott Theisen
CEO Optum Home and Community Care
Saint Paul, MN, US
Ed Weinberg
Chief Executive Officer, Optum Serve
Ponte Vedra Beach, FL, US
Alex Blyakhman
CIO, Optum State Government Solutions
Eden Prairie, MN, US
Mike Tesmer
CFO Optum Technology
Eden Prairie, MN, US
Gabriella Fitzgerald
CEO, Consumer Business, Optum Financial
New York, NY, US
John Lovelady
CEO South Region, Optum Health
Texas, United States
Steve Yurjevich
Chief Executive Officer, Payer Market
Franklin, TN, US
Lindsay Jubelt
CEO, New England, Optum Health
Boston, MA, US
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