Amy Chaplin Email
Associate Director, Customer Success @ FIS
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Amy Chaplin Location
- England, United Kingdom
Amy Chaplin Work
- 2026 -now Associate Director, Customer Success @
- 2022 -2025 Associate Director - Customer Success @
- 2021 -2022 Associate Director - Account Management @
- 2015 -2021 Senior Account Manager @
- 2011 -2014 Customer Experience Manager @
- 2010 -2011 Account Manager @
- 2006 -2010 Account Manager @
- 2002 -2006 Customer Service Manager @
Amy Chaplin Education
- University of Birmingham
BA Hons (Drama & Theatre Arts)
1998-2001
Amy Chaplin Skills
- Customer Retention
- Customer Experience
- Customer Satisfaction
- Contact Centers
- BPO
- Outsourcing
- Stakeholder Management
- Team Management
- Employee Engagement
- Call Centers
- Service Delivery
- Call Center
- Sla
- CRM
- Workforce Management
- Training Delivery
- Performance Management
- Business Process Improvement
Amy Chaplin Summary
- Amy Chaplin, based in England, United Kingdom, is currently a Associate Director, Customer Success at FIS. Amy Chaplin brings experience from previous roles at TSYS and TSYS Managed Services EMEA. Amy Chaplin holds a 1998 - 2001 BA Hons in Drama & Theatre Arts @ University of Birmingham. With a robust skill set that includes Customer Retention, Customer Experience, Customer Satisfaction, Contact Centers, BPO and more. Amy Chaplin has 1 emails on RocketReach.
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