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Ammar Work
Group Customer Operations Sr. Manager @ (June 2024 - Present)
Director, Consumer Operations @ ShopBack (February 2022 - March 2024)
Head, Global Customer Service Operations @ (April 2021 - February 2022)
Regional Customer Service Manager @ ShopBack (December 2017 - March 2021)
Operations Manager (Regulatory and Policy) @ (September 2017 - December 2017)
Partner Support Manager @ (October 2016 - September 2017)
Regional Lead (Customer Happiness) @ Fave (May 2015 - October 2016)
Customer Resolution Team Leader @ (May 2013 - May 2015)
Customer Experience Specialist @ (November 2012 - May 2013)
Ammar Education
University of Malaya
BSc (Hons) in Computer Science (Majoring in Artificial Intelligence)
2007-2012
Penang Matriculation College
Pre-U Certificate (Physical Sciences)
2006-2007
Ammar Skills
Business Development
Business Strategy
Collaboration with key business leaders
Cross-functional teamwork
Customer Experience
Customer Experience Management
Customer Relations
Customer Satisfaction
E-commerce
Escalation Resolution
Influence and drive improvements
Insight identification and communication
Leadership
Logistics Management
Management
Market Research
Marketing Communications
Marketing Strategy
Merchandising
Online Advertising
Project Management
Salesforce.com
Social Media Marketing
Supply Chain Management
Troubleshooting
Ammar Summary
Ammar, is currently a Group Customer Operations Sr. Manager at MoneyHero Group (Nasdaq: MNY). Ammar brings experience from previous roles at ShopBack, Secretlab and Uber. Ammar holds a 2007 - 2012 BSc (Hons) in Computer Science in Majoring in Artificial Intelligence @ University of Malaya. With a robust skill set that includes Business Development, Business Strategy, Collaboration with key business leaders, Cross-functional teamwork, Customer Experience and more. Ammar has 1 emails and 1 mobile phone numbers on RocketReach.
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