Amjad Madi Email & Phone Number

Director - Digital Transformation and Customer Experience @ Osool Integrated Real Estate Co.

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Amjad Madi Location

Saudi Arabia

Amjad Madi Work

2024 -now Director - Digital Transformation and Customer Experience @
2018 -2024 Manager - CAFM and Contact Center @ Serco Middle East
2014 -2018 Manager - Service Operations @
2012 -2014 Manager - Service Delivery @
2009 -2012 IT Operations Lead @
2006 -2009 Project and System Analyst @ Converged Communications Technologies
2003 -2006 System and Network Consultant @
1999 -2003 Infrastructure Specialist @

Amjad Madi Education

UCAM Universidad Católica San Antonio de Murcia
Executive MBA (IT Leadership)
2025-2026
Philadelphia University
Bachelor’s Degree (Computer Science and Information Systems)
1998-2003
Philadelphia University
Bachelor of Science - BS (Computer Science)
1998-2003
Philadelphia University
Bachelor's degree (Computer Science)

Amjad Madi Skills

Active Directory
Data Center
People Management
Infrastructure
ITIL
Service Desk
Sales
Networking
Service Desk Management
Troubleshooting
Learning Centers
Communication
Vendor Management
Support
Availability And Capacity Planning
Microsoft Office
Field Support
Program Management
IT Operations
Asset Management
Change Management
Disaster Recovery
IT Project Management
Service Delivery Lifecycle
Technical Support
Project Planning
Service Management
SQL
Management
Project Management
Outsourcing
Incident And Change Management
Service Delivery
Availability
Presentations
Integration
IT Management
IT Service Management
Writing
Flexible
Team Building
ICDL
Netcool
Consulting
Uae
NOC
IBM
Poised
Epic Systems
Vendors
Train the Trainer
Service Improvement Plans
Proxy
Implementation Plans
Programming
Asset Tracking
Security Appliances
Directs
Third Party
Assessment
Databases
WAN
PRINCE2
Procurement
Design
Computer Science
CompTIA
Security
Key Performance Indicators
Infrastructure Solutions
Data Backup
Lan Wan
Rules
Routing
Service Delivery Management
Abu Dhabi
Data Storage
Group Training
Visa
Information Systems
New Initiatives
Monitors
SharePoint
Workflow
Execution
Antivirus
Cultural Diversity
ISA
Philadelphia
Service Operations
Languages
Customer Satisfaction
System
Data Systems
Business Services
English
Essentials
Training Material
Fds
Network Solutions
Element
Strategy
Client Requirements
Internet Protocols
Supervision
Learning Management Systems
Technical Documentation
Budgeting
Operations Management
Testing
SoC
Training
BMC Remedy
Policy
Customer Service
Sla
Order Fulfillment
Residence
End Users
Solaris
Solution
Scripting
Documentation
Transitioning
Research
Well Versed
Emerging Technologies
Talk
Incident
Call Centers
Operational Support
Data Center Relocation
Analysis
Hardware
Print
Jordan
Security Policy
Workstations
Perspective
Layers
Provision
Coordination
Business Applications
VoIP
24X7
Thrive In Deadline Driven Environments
Applications
Web Design
A+ Certified
Strategic Accounts
Configuration Management
Detail
ERP
Agile Application Development
Operations
Maturity
Mobile Applications
Kronos
CCNA
Distance Learning
Microsoft Certified Professional
Business Case
Project
Governance
Rollout
House
Service Levels
Unix
Data Migration
HP Openview
Covering
Technical Solutions
Pmf
Responsibility
Firewalls
Eager To Learn
Scales
Converged Communications
Account Management
New York
Scrum
MCDST
Software
Virtualization
Preventive Maintenance
Work Instructions
Movex
Business Process
Internal Controls
Asset
Technical Consultation
Application Support
ISM
Versatile
Budgets
Switching
Process Design
Middle East
Software Development
Wireless
Service Improvement
Industrial Sector
Evaluation
Video Conferencing
Automation
Dubai

Amjad Madi Summary

Amjad Madi, based in Saudi Arabia, is currently a Director - Digital Transformation and Customer Experience at Osool Integrated Real Estate Co.. Amjad Madi brings experience from previous roles at Serco Middle East, Emaratech, IBM Middle East and Injazat Data Systems. Amjad Madi holds a 2025 - 2026 Executive MBA in IT Leadership @ UCAM Universidad Católica San Antonio de Murcia. With a robust skill set that includes Active Directory, Data Center, People Management, Infrastructure, ITIL and more. Amjad Madi has 3 emails and 3 mobile phone numbers on RocketReach.