Amity IT Information

At AmityIT, we are committed to excellence in all that we do and that includes delivering top notch onsite technical support. If you are facing a database, software or website issue that cannot be resolved remotely, you do not have to unplug your servers and drag them to the nearest computer store - we will come to where you are. But our onsite support service is about more than just tackling ad hoc IT challenges. Even more importantly, it encompasses software, database and website development and/or integration projects. And through our onsite consulting service, we analyze your processes and advise you on the different ways you can use IT to realize your goals and maximize the return on your technology investment. Members of our team will work on site alongside your organization's in-house project and IT teams. We are flexible in as far as how each client would want to engage us. AmityIT is thus open to either joining up with your existing QA or development team, helping you craft a completely new project team or providing useful insights for hiring the developers and software architects that will manage your IT needs over the long haul. Though our rates are among the most competitive in the market, we realize that onsite support is considerable more expensive than remote/offsite support. As such, not every member of our team involved with your project necessarily has to be onsite. If you are on a tight budget and would not mind your project taking a little longer than initially planned, we can work with you to have only the most essential members onsite with the remaining members roped in via remote support and occasional site visits. Whereas our onsite support is primarily focused on software, web and database development & integration issues, we also handle routine helpdesk problems. Our on-site support service offering thus includes:·Software development and integration·Database development and integration·Website development·IT consulting·IT training·Server installation and support·Hardware & software installation and maintenance·Hardware & software upgrades·Network configuration planning· Software development and integration·Virus removal and Spam control·Operating system support·Routine maintenance - Inspecting power and network cables, cleaning filters, checking that cooling fans operate as desired, on-premise documentation assessment, IT asset inventory audit and testing data centre security alarms as well as access controlWith our vast experience developing and troubleshooting in numerous different types of IT environments, our customers know they can depend on us to deliver on deadlines, minimize downtimes and lower overall maintenance costs. To demonstrate that our promise of top quality service is real, a service level agreement formalizes our commitment to exceeding expectations and continuously holding ourselves accountable. We are alive to the varied budgets, organization sizes and unique dynamics that define different clients. That is why we are open to different payment plans - a pay per site call plan, pre-paid limited visits plan or annual on site support contract. By letting us handle your onsite IT concerns, you can focus on what is most important to you - running your enterprise.