Amit Shah Email
Practice Head-Genesys @ The Customer Experience Lab
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Amit Shah Location
- Mumbai, MH, IN
Amit Shah Work
- Practice Head-Genesys @ (November 2019 - Present)
- Sr.Manager (practice lead) -Genesys @ AGC Networks Ltd. (October 2017 - November 2019)
- Head Service Delivery @ (October 2016 - August 2017)
- Enterprise Service Head -Delivery @ (June 2015 - September 2016)
- Head -Service Delivery @ (October 2013 - October 2014)
- Sr.Manager -Projects @ (April 2012 - September 2013)
- National Manager-TTS @ Wipro Ltd (July 2011 - April 2012)
- National Manager-Genesys and IVR @ (June 2008 - April 2012)
- Project Maager @ Genesys Telecommunication Lab Inc. (January 2007 - May 2008)
- Manager – Projects and Tech Support @ (September 2005 - January 2007)
- Sr.Consultant @ (November 2004 - September 2005)
- Manager -Business,Projects,Consultant @ Baytalkitec Pvt Ltd (October 2001 - October 2004)
- Project Manager @ RAMCO Systems Ltd (August 2000 - September 2001)
- Deputy Manager-Operation @ Microland Ltd. (December 1997 - July 2000)
Amit Shah Education
- CMJ University
EMBA (Information Technology & System)
2011-2012 - M.S University
D E E (Electrical Engg)
1984-1988
Amit Shah Skills
- Genesys
- Avaya
- IVR
- Call Center
- Requirements Analysis
- CTI
- Juniper
- Pre-sales
- Solution Design
- Contact Centre
- Consultancy
- Contact Centers
- PRINCE2
- Cloud Computing
- Project Management
- ITIL
- Service Delivery
- Resource Management
- Call Centers
- Team Management
- Program Management
- Solution Architecture
- Managed Services
- Management
- Telecommunications
- IT Operations
- Integration
- Enterprise Software
- CRM
- Networking
- SDLC
- BPO
- Data Center
- Software Development
- IT Service Management
- System Deployment
- Testing
- Project Planning
- VoIP
- Consulting
- Avaya Technologies
- Voice over IP (VoIP)
- Software Development Life Cycle (SDLC)
- Strategy
- Voice Over Ip Voip
- Business Development
- Strategic Planning
- Sales Management
- Pre Sales
- Microsoft Excel
- Leadership
- Software Development Life Cycle Sdlc
- Voice Over Ip
- Software Development Life Cycle
Amit Shah Summary
- Amit Shah, based in Mumbai, MH, IN, is currently a Practice Head-Genesys at Customer Experience Lab. Amit Shah brings experience from previous roles at AGC Networks Ltd., Voxai Solutions and mokSa Technologies. Amit Shah holds a 2011 - 2012 EMBA in Information Technology & System @ CMJ University. With a robust skill set that includes Genesys, Avaya, IVR, Call Center, Requirements Analysis and more. Amit Shah has 2 emails on RocketReach.
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