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Amit M Work
Global Head - ServiceNow Business Applications and AI - Solutions Engineering and Pre Sales @ (March 2026 - Present)
AI Product Advisor @ (January 2025 - February 2026)
Director @ (August 2021 - January 2025)
Practice and Delivery Leadership: Senior Architect @ (September 2017 - August 2021)
Principal Consultant @ (August 2015 - September 2017)
Lead Solution Consultant @ (September 2014 - August 2015)
Senior Manager @ (November 2011 - September 2014)
Senior Analyst @ (March 2008 - November 2011)
Performance Improvement Coach @ (September 2006 - March 2008)
Senior Executive @ One Touch Solutions (April 2005 - September 2006)
Proprietor @ Amit's Enterprises (August 2002 - March 2005)
Amit M Education
ITIL
ITIL V3 Certified (ITIL)
2011-2011
Kanpur University, India
Bachelor's Degree
1999-2002
C M Science College, Darbhanga
Intermediate
1996-1998
Bela Public School Darbhanga
High School
1993-1996
Universe
Student (Business called Life)
1981
Amit M Skills
ITSM Consulting
Cross Functional Services
ITIL Process Implementation
ITIL Certified
Service Delivery Management
ITIL Service Strategy
Project Management
ITIL
Service Delivery
IT Service Management
Incident Management
Major Incident Management
Critical Incident Stress Management
Change Management
CMDB
Configuration Management
Asset Management
Knowledge Management
Problem Management
SRM
Snow
Remedy 7
Availability
Service Availability
Continuous Availability
Capacity Management
Event Management
Automation
Process Automation
Service Management
Integration
IT Management
IT Strategy
IT Operations
Vendor Management
Management
Outsourcing
Contract Management
ITIL Process
Team Management
Operations
Managed Services
Critical Incident
Bau
Major Incident
Dsm
Cross Functional
Deliverables
Sales Manager
Amit M Summary
Amit M, is currently a Global Head - ServiceNow Business Applications and AI - Solutions Engineering and Pre Sales at HCLTech. Amit M brings experience from previous roles at HonchoMinds, Ivanti, Wipro Limited and Cognizant. Amit M holds a 2011 - 2011 ITIL V3 Certified in ITIL @ ITIL. With a robust skill set that includes ITSM Consulting, Cross Functional Services, ITIL Process Implementation, ITIL Certified, Service Delivery Management and more. Amit M has 2 emails on RocketReach.
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